Samantha Gourley
Round Lake ,IL
Summary
Dynamic and motivated worker with a diverse skill set aimed at enhancing overall work performance. Proven track record in managing multiple tasks across various domains, specializing in conflict resolution, team coordination, and customer support. Highly organized and detail-oriented, thriving in fast-paced, high-pressure environments while consistently delivering exceptional results. Committed to fostering collaboration and driving efficiency to achieve organizational goals.
Overview
7
7
years of professional experience
Work History
Package Handler Trainer
FedEx
09.2023 - Current
- Mentored up to 6 new hires at once on specific tasks, resulting in a stronger staff development.
- Took initiative to overlook multiple areas and fill in the rolls of a manager to maintain productivity during the sort.
- Established safe work practices with current and new employees to maintain quality and control company standards.
- Used proper communication with coworkers and upper management to successfully resolve conflict in a quick and timely manner.
Hostess
The Vine - Martini and Wine Bar
06.2018 - Current
- Maintained professional, organized, and safe environment for employees and patrons.
- Cross-trained new hostesses to maximize team agility and maintain high standards of service.
- Sustained positive customer relations by addressing problems head-on and quickly implementing successful corrective actions.
- Assisted servers in using extensive knowledge by checking on tables and retrieving items for guests.
- Established positive and effective communication among restaurant staff and organization leadership, reducing miscommunications, and halting dinner services.
Education
High School Diploma -
Grayslake Central High School
Grayslake, IL06-2020
Skills
- Safety awareness
- Staff training and development
- Positive and professional
- Customer service expertise
- Policy implementation
- Work prioritization
Timeline
Package Handler Trainer
FedEx
09.2023 - Current
Hostess
The Vine - Martini and Wine Bar
06.2018 - Current
High School Diploma -
Grayslake Central High School
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