Summary
Overview
Work History
Education
Skills
Timeline
Generic

Samantha Flynn

Wheaton,IL

Summary

Reliable and customer-centric leasing professional and assistant manager who quickly learns and masters new concepts and skills. Outgoing and detail-oriented, handling multiple responsibilities simultaneously, while providing exceptional service.

Overview

14
14
years of professional experience

Work History

Leasing Agent/Manager and Asst. Property Manager

Marquette Management and Hayman Company
09.2019 - Current
  • Promoted high level of customer service and assistance by greeting residents and prospective residents, responding to concerns, showing units and quickly resolving issues, prepared lease paperwork and obtained signatures and first payments from new residents, Completed weekly competitive market surveys, Handled property delinquency reports, Delivered 5-day notices beginning eviction process, Handled marketing/social media platforms and posts for the property, Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features, Encouraged prospective tenants to fill out applications after property tours, built rapport with current residents, Conducted background checks on applicants, Detailed application requirements and answered questions from prospective tenants, Maintained high customer approval rating through dynamic service, exemplary support and interpersonal communication, Escalated critical issues to property manager to deliver immediate resolution Marketed property to prospective tenants by giving tours and pointing out key features, Proficient in Lease Pad CRM, Yardi and Real Page/Yieldstar, Tracked leads using CRM software and followed up with interested parties, Coordinated maintenance and repair requests.

Member Services Associate (Part-Time)

Lifetime Fitness
03.2019 - 10.2019
  • Helped members resolve account problems and navigate internal systems to handle routine needs, Reviewed customer data to assess current issues and determine eligibility for potential solutions, maintained customer loyalty by delivering fast, friendly and knowledgeable service for routine questions and service complaints, managed administrative requirements to keep records up to date and complete timely forms for customer needs, kept member service area clean and neat with well-stocked supplies and fliers

Customer Service Representative

Alliance Paper & Food Service
05.2014 - 09.2019
  • Answer phones and assist with customer queries, assist retail customers on the floor, create disposable and equipment quotations for potential and current customers, create operations and maintenance manuals for contract jobs. Post payments to customer accounts.

Part Time Brand Ambassador

Affiliated Marketing, Inc.
01.2017 - 03.2018
  • Set up and tore down event sites, ensured that stock of product was always replenished, monitored all sales activity and made sure customers were satisfied with their purchase, promoted product on social media outlets, including Facebook and Instagram, promoted adult beverage brands by providing customers and potential customers with knowledge on the product.

Front Office Assistant

Alliance Paper & Foodservice Equipment
12.2009 - 01.2014
  • Collection calls, processing invoices, categorized and reorganized filing system for storage of yearly invoices, miscellaneous clerical duties.

Human Resources Assistant

Alliance Paper & Food Service
05.2013 - 09.2013
  • Answered phones, kept office organized, screened resumes for call back, scheduled interviews, processed new hires and updated existing employee files.

Server

Plymouth Place
10.2010 - 12.2012
  • Served residents during meal times and social activities and events, trained new employees during a four day training period and handled customer service issues

Education

General Studies

Illinois State University

Theater and Music

High School Diploma - College Prep Studies

Nazareth Academy
2012

Skills

  • Accurate and timely processing of customer queries
  • Property tours
  • Sales and marketing aptitude
  • Issue escalation
  • Property amenities
  • Lease file audits
  • Corporate policies and procedures
  • Proficient training in Infor SxE computer software
  • Proficient in Yardi, LeasePad CRM and Real Page/Yieldstar
  • Superior organization skills
  • Inventory control procedures
  • Maintaining of files and records for top outside sales personnel
  • Adaptive team player
  • Superior telecommunication skills
  • Invoice processing
  • Move-In Coordination
  • Business Processes and Procedures
  • Property Tours
  • Customer Loyalty

Timeline

Leasing Agent/Manager and Asst. Property Manager

Marquette Management and Hayman Company
09.2019 - Current

Member Services Associate (Part-Time)

Lifetime Fitness
03.2019 - 10.2019

Part Time Brand Ambassador

Affiliated Marketing, Inc.
01.2017 - 03.2018

Customer Service Representative

Alliance Paper & Food Service
05.2014 - 09.2019

Human Resources Assistant

Alliance Paper & Food Service
05.2013 - 09.2013

Server

Plymouth Place
10.2010 - 12.2012

Front Office Assistant

Alliance Paper & Foodservice Equipment
12.2009 - 01.2014

General Studies

Illinois State University

Theater and Music

High School Diploma - College Prep Studies

Nazareth Academy

Similar Profiles

CREATE PROFILE
Samantha Flynn