Samantha Esquivel
Assurance Choice Company
Chicago
16
years of professional experience
Results-oriented Administrative Assistant experienced in enhancing office operations and client interactions within insurance environments. Delivered efficient workflow and timely task completion through strong organizational skills and effective communication. Committed to improving administrative efficiency and supporting team objectives.
Work History
Registered Behavior Technician
5 Months- Conducted direct one-on-one therapy sessions utilizing Applied Behavior Analysis techniques.
- Implemented individualized treatment plans for clients, ensuring adherence to behavioral objectives.
- Collaborated with interdisciplinary teams to assess client progress and modify strategies as needed.
- Trained and mentored junior staff on behavior intervention methods and data collection procedures.
- Developed and maintained accurate documentation of client behaviors and treatment effectiveness.
Office Clerk
5 Years 5 Months- Maintained organized filing systems for documents, enhancing retrieval efficiency.
- Processed incoming mail and packages, ensuring timely distribution to relevant departments.
- Coordinated office supply inventory, streamlining procurement processes.
- Assisted in scheduling appointments and managing calendars for senior staff members.
- Implemented data entry protocols, enhancing accuracy of information management systems.
- Trained new clerical staff on office procedures, promoting collaboration.
- Trained new clerical staff on office procedures, fostering a collaborative work environment.
- Responded to inquiries from callers seeking information.
OFFICE MANAGER
4 Years- Managed daily office operations for busy seafood restaurant, enhancing administrative efficiency through improved processes.
- Coordinated office operations to enhance workflow efficiency and team productivity.
- Managed scheduling and calendar organization for senior management and staff meetings.
- Implemented a prioritized task routing method for daily administrative work, cutting task backlog and delivering more timely venue reporting to management.
- Coordinated office operations to optimize workflow and support team productivity.
- Streamlined communication processes between departments, improving information flow.
- Streamlined communication processes between departments, facilitating better information flow.
- Assisted in onboarding new employees, providing training on office systems and procedures.
RECEPTIONIST
4 Years- Mentored new reception staff to prioritize tasks and escalate issues, improving shift coverage consistency and reducing onboarding time.
- Maintained accurate visitor logs and meeting records to enable quick internal verifications and support incident reviews with reliable documentation.
- Managed front desk operations, ensuring seamless client interactions and appointment scheduling.
- Coordinated communication between clients and insurance agents to facilitate timely service delivery.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained accurate records of visitor logs and phone messages for effective communication.
- Managed front desk operations, ensuring efficient guest check-in and check-out processes.
- Coordinated scheduling for appointments and meetings, optimizing office calendar utilization.
Education
ASSOCIATES IN APPLIED SCIENCE(A.A.S)
Skills
Data management
Behavioral Data Tracking
Maintaining records
Office Organization
Scheduling
Document scanning
Record management
Document scanning
Customer Service
Problem Solving
Client Progress Monitoring
Treatment Plan Documentation
Timeline
Registered Behavior Technician
Life Strategies LLC
03.2026 - CurrentRead More
Office Clerk
Assurance Choice Company
03.2021 - CurrentRead More
OFFICE MANAGER
Shaw's Crab House
01.2015 - 01.2019Read More
RECEPTIONIST
Farmers Insurance
01.2011 - 01.2015Read More
Olive Harvey College
ASSOCIATES IN APPLIED SCIENCE(A.A.S)
Read More