Open To Work
Samantha Davis
Northbrook
Work Preference
Summary
Resourceful Licensed Insurance Representative known for high productivity and efficient task completion. Specialize in risk assessment, policy customization, and client relationship management. Excel in communication, problem-solving, and adaptability, ensuring seamless service delivery and client satisfaction.
Orderly and committed Administrative Assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced office environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Illinois Bone and Joint Institute
Glenview
12.2016 - Current
- Emailed patients post office visit to ensure satisfaction.
- Worked to improve Doctor's online ratings by reaching out to patients for feedback.
- Assisted in social media upkeep.
- Drove customer feedback to deliver information to management for corrective action.
- Responded effectively to sensitive inquiries or complaints.
Photographer
Self-employeed
Northbrook
02.2011 - Current
- Cropped, manipulated and performed color balance for final images.
- Set up camera control equipment, stands and tripods for shoots.
- Planned and obtained original shots using innovative thinking and new techniques.
- Edited digital images lightly or with advanced techniques to create desired effects.
- Uploaded digital images for editing, archiving and electronic transmission.
- Adjusted apertures, shutter speeds and camera focus according to lighting, depth of field, subject motion and exposure speed.
- Coordinated and completed photoshoots for individuals, families and small groups.
Licensed Insurance Representative
Eric Esch State Farm
Glenview
10.2022 - 11.2025
- Provided exceptional customer service to clients regarding insurance products and policies.
- Assisted clients in selecting appropriate coverage options to meet their needs.
- Collaborated with team members to resolve client inquiries and issues promptly.
- Conducted regular follow-ups with clients to ensure satisfaction with services provided.
- Maintained up-to-date knowledge of industry trends and regulatory changes consistently.
- Trained new staff on company procedures, product knowledge, and customer service techniques.
- Resolved customer complaints in a timely manner while maintaining professionalism.
- Advised clients on ways to reduce their premium costs while maintaining adequate coverage.
- Evaluated customer needs and provided appropriate recommendations for coverage options.
- Developed relationships with clients by providing excellent customer service over the phone or in person meetings.
- Resolved customer disputes related to insurance policies quickly and efficiently.
- Updated customer records in computer systems with accurate information.
- Responded to customer inquiries regarding coverage, billing, claims and policy changes.
- Processed payments from customers using cash, check or credit card transactions.
- Performed administrative duties such as data entry, filing, scanning and faxing documents.
- Maintained accurate records of customer information, policies, and payments.
- Responded to customer inquiries and problems to promote great service.
- Engaged customers and provided high level of service by carefully explaining details about documents.
Delivery Driver
DoorDash
Northbrook
11.2021 - 10.2022
- Delivered fresh food to customers across local area.
- Recorded weekly hours and mileage for accurate payment.
- Collected tips from customers through hands-free electronic methods.
- Carried food in insulated bags to maintain hot or cold temperature.
- Picked up meals from local restaurants and dropped off at residential and business customer locations.
Community Liaison
Guardian Home Health Care
Northfield
05.2015 - 09.2016
- Cultivated and developed relationships with existing and potential referral sources, identified new partners, uncovered untapped opportunities and raised brand awareness.
- Distributed flyers, brochures or other informational or educational documents to inform members of targeted community.
Customer Service Coordinator
Harmony Healthcare and Rehabilitation Center
Chicago
05.2015 - 09.2016
- Met with patients to survey them about their experience.
- Reported back to management regarding issues patients had with various aspects of the rehabilitation center.
Education
Associate of Applied Science - Equine Studies
Kirkwood Community College
Cedar Rapids, IA06.2006
Skills
- Problem-Solving
- Customer Relationships
- Teamwork and Collaboration
- Multitasking and Time Management
- Meticulous Attention to Detail
- Verbal and Written Communication
- Professional and Courteous
- Research and Analytical Skills
- Judgment and Decision Making
- Digital Photography
- Color Correction
- Adobe PhotoShop
- Calm Under Pressure
- Customer Service
- Scheduling
- Microsoft Office
- Customer service
- Client relationship management
- Conflict resolution
- Employee training
- Payment processing
- Team collaboration
- Follow-up communication
- Time management
- Active listening
- CRM software
- Professionalism and ethics
- Customer follow-up
- Policy adjustment
Education and Training
other
Certification
- Property and Casualty Insurance - November 2022- Present
- Life Insurance - October 2023- Present
- Licensed in Illinois, Indiana, and Wisconsin
Timeline
Licensed Insurance Representative
Eric Esch State Farm
10.2022 - 11.2025
Delivery Driver
DoorDash
11.2021 - 10.2022
Administrative Assistant
Illinois Bone and Joint Institute
12.2016 - Current
Community Liaison
Guardian Home Health Care
05.2015 - 09.2016
Customer Service Coordinator
Harmony Healthcare and Rehabilitation Center
05.2015 - 09.2016
Photographer
Self-employeed
02.2011 - Current
Associate of Applied Science - Equine Studies
Kirkwood Community College