Samantha Cummins
Lisle
Summary
I built a loyal client base by providing consistent, personalized service, leading to strong repeat business. I managed a full schedule in a fast-paced environment while staying organized and adaptable to changes. I also supported business growth through retail sales and positive client experiences. My strong communication, problem-solving, and customer service skills helped me build trust and maintain long-term client relationships.
Overview
15
15
years of professional experience
Work History
Stylist
SURGEsalon
12.2021 - Current
- Styled clients' hair according to current trends and individual preferences.
- Assisted in maintaining high standards of cleanliness and organization in salon environment.
- Engaged with clients to understand their needs and deliver personalized consultations.
- Collaborated with team members to ensure efficient workflow during peak hours.
- Participated in ongoing training sessions to refine techniques and stay updated on industry trends.
- Achieved Bellami Master Hair Extension certification, demonstrating expertise in advanced hair extension techniques.
Colorist
Tricoci
Oakbrook, Il
03.2011 - 12.2021
- Executed comprehensive one-year training program in hair color application and customer service excellence.
- Achieved monthly retail goals through effective customer engagement. Provided guests with tailored product recommendations for optimal satisfaction.
- Achieved optimal color results for diverse clientele through expert consultation.
Education
High School Diploma -
Lyons Township
LaGrange, ILSkills
- Managed high-volume appointment booking, rescheduling, and client flow in a fast-paced environment
- Coordinated daily schedules to maximize efficiency and minimize downtime
- Maintained accurate client records and service history
- Built and maintained long-term client relationships through personalized service
- Handled client concerns, complaints, and expectations with professionalism
- Delivered a high-touch, client-focused experience resulting in repeat business
- Consistently contributed to retail sales goals and service upgrades
- Educated clients on product usage to increase retention and satisfaction
Timeline
Stylist
SURGEsalon
12.2021 - Current
Colorist
Tricoci
03.2011 - 12.2021
High School Diploma -
Lyons Township