Samantha Correa
Beach
Summary
Dedicated administrative professional well-versed in communication and team building. Knowledgeable in medical terminology and scheduling. Ready to bring 13 years of relevant work experience to your team.
Overview
14
14
years of professional experience
Work History
Medical Assistant
Illinois Bone and Joint Institute
Gurnee, IL
03.2019 - Current
- Proficient in EHR systems
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Assisted in patient intake, ensuring accurate documentation and timely processing of medical records.
- Coordinated scheduling of appointments for patients, optimizing clinic workflow and reducing wait times.
- Trained new staff on office procedures and best practices, fostering a knowledgeable team environment.
- Conducted patient education sessions on post-operative care, promoting adherence to recovery guidelines and enhancing satisfaction.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
Customer Service
Rosen Honda
Gurnee, IL
01.2013 - 01.2017
- Delivered exceptional customer service, resulting in increased client satisfaction scores.
- Provided attentive customer service, addressing guest concerns promptly and professionally.
- Provided excellent customer service while meeting challenging time goals.
- Answered client queries and complaints to provide strong customer service.
Education
Bachelor of Science - Healthcare Administration
Grand Canyon University
Phoenix, AZ04.2026
Medical Assistant Certification - Medical Assisting
First Institute
Libertyville, IL01.2018
High School Diploma -
New Tech High School
Zion, Illinois01.2012
Skills
- Proficiency in Microsoft Office (Word, Excel, PowerPoint, and Outlook)
- Accuracy in Data Entry
- Knowledge in Various EHR systems
- Experience in Medical Record Management
- Patient relations
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
Timeline
Medical Assistant
Illinois Bone and Joint Institute
03.2019 - Current
Customer Service
Rosen Honda
01.2013 - 01.2017
Bachelor of Science - Healthcare Administration
Grand Canyon University
Medical Assistant Certification - Medical Assisting
First Institute
High School Diploma -
New Tech High School