Summary
Overview
Work History
Education
Skills
Affiliations
Certification
References
Timeline
Generic

Samantha Campbell-Quick

Woodstock

Summary

Dynamic Regional Manager with proven success at Dan and Jerry's Greenhouse, excelling in inventory control and customer service training. Expert in market analysis and relationship building, I drive sales performance and foster team development, consistently enhancing operational efficiency and customer satisfaction. Recognized for implementing strategic initiatives that significantly boost revenue.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Regional Manager

Dan and Jerry's Greenhouse
Stewart
02.2025 - 06.2025
  • Evaluated customer feedback and adjusted company processes accordingly.
  • Organized promotional events to generate interest in products or services offered by the company.
  • Managed regional operations including inventory control, staffing levels, logistics, customer service.
  • Trained staff on product knowledge, customer service techniques, sales strategies.
  • Maintained a high level of professionalism when interacting with customers or vendors in person or over phone and email communication.
  • Reviewed monthly reports from individual districts regarding sales figures and other metrics.
  • Developed annual budgets for each district within the region.
  • Identified new business opportunities through market research and industry trends.
  • Conducted regular meetings with district managers to discuss sales performance and provide guidance on improvement tactics.
  • Made planograms for 27 Garden Center stores.
  • Productively ordering mass amounts of vegetables, flowers, annuals, perennials, tropical, trees, and shrubs for each store.
  • Weekly replenishment orders per store based on sale inventories

Assistant Store Manager

Big R (farm store)
McHenry
01.2014 - 02.2021
  • Conducted regular performance reviews to identify staff improvement areas.
  • Prepared detailed reports summarizing sales activities and customer feedback.
  • Oversaw daily cash handling procedures, reconciling discrepancies promptly.
  • Implemented strategic marketing initiatives to boost revenue across multiple channels.
  • Resolved customer complaints swiftly, addressing issues during store hours.
  • Supervised a team, providing ongoing training to enhance customer satisfaction.
  • Managed day-to-day store operations, including customer service and inventory management.
  • Ensured compliance with safety regulations throughout the store premise
  • Receiving, warehouse manager.
  • Unloaded trucks via sit-down forklift, electric, and manual pallet jacks.
  • Broke down pallet inventory and separated it into department carts for easy restocking.
  • Forklift offloads large stock tanks, gates, flatbed trailers.

Service Advisor

Love Chrysler Dodge Jeep Ram
Corpus Christi
05.2007 - 08.2013
  • Inspected vehicles to identify necessary repairs and maintenance, advising customers appropriately.
  • Fostered strong customer relationships, resulting in increased repeat business.
  • Responded promptly to customer inquiries via phone, email, and in person.
  • Resolved customer complaints efficiently while maintaining a courteous demeanor.
  • Maintained accurate records of customer interactions and transactions.
  • Conducted follow-ups with existing customers regarding previously performed services.
  • Prepared invoices for services rendered and collected payments effectively.
  • Upsold additional products or services when appropriate based on customer needs.

Education

High School Diploma -

Woodstock High School
Woodstock, IL
06-2001

Skills

  • Regional operations management
  • Inventory control
  • Event planning and promotion
  • Customer service training
  • Market analysis
  • Sales performance evaluation
  • Effective communication skills
  • Relationship building
  • Time management strategies
  • Staff development and training
  • Vendor and customer relations
  • Recordkeeping compliance
  • Conflict resolution
  • Multi-unit operations management

Affiliations

  • Managing Horse training facilities with up to 80 horses on property, scheduling all cares for each horse, creating training plans per horse in full training, lesson schedules with multiple clients, horses and trainers.
  • Volunteering at multiple animal shelters
  • Gardening, landscaping and large acreage care

Certification

Over 20 years experience driving forklifts, skid steers, tractors, and front end loaders

References

References available upon request.

Timeline

Regional Manager

Dan and Jerry's Greenhouse
02.2025 - 06.2025

Assistant Store Manager

Big R (farm store)
01.2014 - 02.2021

Service Advisor

Love Chrysler Dodge Jeep Ram
05.2007 - 08.2013

High School Diploma -

Woodstock High School

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Samantha Campbell-Quick