Summary
Overview
Work History
Education
Skills
Timeline
Generic

Samantha Brim

Thebes

Summary

Store Manager specializing in management of retail locations. Skilled at training employees on good customer service. Talented in overseeing all facets of customer-facing and back-end operations including but not limited to, cash handling, customer service, stocking, cleaning and organizing. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously.

Overview

15
15
years of professional experience

Work History

Assistant Manager

Aldi USA
09.2024 - Current
  • Led team to optimize daily operational efficiency and enhance customer satisfaction.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff.
  • Monitored cash intake and deposit records.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Oversaw daily operations to maintain store cleanliness and organization.

Store Manager

Five Below
02.2016 - 09.2024
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted with hiring, training and mentoring new staff members.
  • Approved regular payroll submissions for employees.
  • Trained new employees on proper protocols and customer service standards.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Led daily store operations, ensuring optimal inventory management and product presentation.
  • Trained and mentored staff, fostering a collaborative team environment and enhancing customer service skills.

Sales Associate

Sears Grand
11.2015 - 02.2016
  • Prepared merchandise for sales floor by pricing or tagging.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Engaged with customers.
  • Cash register operations.

Sales Associate

Five Below
04.2015 - 11.2015
  • Prepared merchandise for sales floor by pricing or tagging.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Engaged with customers.
  • Solved customer challenges by offering relevant products.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Cash register operations.
  • Built customer loyalty by delivering fun shopping experiences.

Assistant Manager

McDonald's
04.2010 - 07.2014
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Made food in a timely manner to best serve customers.
  • Lead whole store operations.
  • Kept a clean and presentable work area for food prep.
  • Handled food safety by staying up with serve safe certification.

Education

Massage Therapy Certification -

Shawnee Community College
07.2013

High School Diploma -

Egyptian High School
05.2012

Skills

  • Microsoft Outlook
  • Microsoft Office
  • Customer Service
  • Accurate Cash Handling
  • Product and Service Sales
  • Project Management
  • Time Management
  • Staff Training
  • Employee Motivation
  • Order Supplies
  • Team Leadership
  • Store Opening and Closing Procedures
  • Staff Management
  • Goals and Performance
  • Inventory Management

Timeline

Assistant Manager

Aldi USA
09.2024 - Current

Store Manager

Five Below
02.2016 - 09.2024

Sales Associate

Sears Grand
11.2015 - 02.2016

Sales Associate

Five Below
04.2015 - 11.2015

Assistant Manager

McDonald's
04.2010 - 07.2014

High School Diploma -

Egyptian High School

Massage Therapy Certification -

Shawnee Community College

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Samantha Brim