Summary
Overview
Work History
Education
Skills
Certification
Awards
Languages
Groups
Accomplishments
Timeline
Generic

Samantha Barber

East Peoria

Summary

Detail-oriented Coordinator Patient Access with a strong customer service background in medical and retail settings. Expertise in streamlining patient registration and training team members to uphold service quality. Skilled in managing high call volumes and resolving issues efficiently, contributing to improved client satisfaction. Committed to leveraging communication and problem-solving skills to enhance service delivery in a customer-focused role.

Overview

18
18
years of professional experience
2
2
Certifications

Work History

Coordinator Patient Access

OSF Saint Francis Medical Center
Peoria
11.2021 - Current
  • Providing the best patient experience possible within the St. Francis Offsite and Emergency Department locations. Ensuring accurate information for proper registration of patients and training new Mission Partners within patient access to provide the same care and love with registrations.
  • Coordinating patient scheduling and appointments with medical staff and departments.
  • Managing communication between patients, providers, and administrative teams effectively.
  • Assisted in maintaining accurate medical records and documentation processes.
  • Facilitated information sharing among departments to ensure coordinated care delivery.

Avon Sales Representative

Avon
08.2018 - Current
  • Selling and promoting the sale of Avon cosmetics and other Avon brand health, beauty, and lifestyle products
  • Developing strong relationships with customers to enhance brand loyalty.
  • Conducting product demonstrations to educate clients on benefits and features.
  • Managing inventory levels to ensure product availability for customers.

Sales Representative

Bluegreen Vacations
East Peoria
07.2021 - 10.2021
  • Engaged customers to promote vacation ownership opportunities and benefits.
  • Conducted product presentations to showcase resort amenities and services.
  • Developed strong relationships with clients through effective communication and follow-ups.
  • Delivered tailored vacation experiences to customers, enhancing satisfaction and loyalty

Shift Lead

Walgreens
Peoria
06.2019 - 06.2021
  • Managed photo center, assisted customers with printing, copying, editing, and fulfilled photo project orders; executed routine maintenance on printers, minimizing equipment downtime.
  • Assisted pharmacy staff, answered calls, directed customers, processed returns, exchanges, and FedEx shipments, enhancing overall customer satisfaction.
  • Handled cash-office duties, provided change for cashiers, performed safe counts, ensured accurate cash handling, maintaining financial integrity.
  • Stocked and restocked shelves, performed inventory resets and removed outdated items, ensuring product availability and compliance with store standards.
  • Maintained store cleanliness, performed nightly trash collection and bathroom cleaning as a CSA and Designated Hitter, contributing to a safe shopping environment.

COVID-19 Tester

Walgreens Boots Alliance
Cleveland
10.2020 - 12.2020
  • Conducted COVID-19 tests for community members in a safe environment.
  • Registered patients and conducted nasal swab tests for Covid-19, ensuring accurate sample collection and supporting timely diagnosis.
  • Provided accurate instructions to patients on testing procedures and protocols.
  • Maintained cleanliness and organization of testing site for efficiency.

House Sitting

self-employed
Stafford County
01.2012 - 01.2018
  • Cared for plants and gardens, gathered mail and newspapers, and provided minimal security for homeowner property.

Pet Sitter/Dog Walker

self-employed
Stafford County
01.2010 - 01.2018

Monitored and fulfilled pet care needs by providing food, water, and exercise daily.

Babysitting Services

self-employed
Stafford County
01.2008 - 01.2018
  • Supervised children, prepared nutritious meals, and maintained safety and engagement during parents' absence.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Cashier/Customer Service/Sales Associate

Mr. Postal Pack n' Ship
Stafford County
10.2016 - 05.2017
  • Packed and prepared shipments, metered postage, and processed labels for USPS, DHL, FedEx, and UPS to ensure timely delivery; provided front-desk customer service and answered phones to assist customers effectively; opened and closed store, balanced cash drawer and end-of-day receipts to maintain accurate financial records; organized lobby displays and maintained cleanliness to enhance customer experience; managed inventory using Microsoft Excel to streamline stock management; worked independently with minimal supervision, ensuring accurate cash reconciliation and efficient checkout flow

Education

Social Work -

Marshall University
Huntington, WV
05.2020

High school or equivalent -

Brooke Point High School
Stafford County, VA
06.2017

Skills

  • Patient registration
  • Patient Engagement
  • Medical terminology
  • Medical office experience
  • Pharmacy technician experience
  • Hospital experience
  • Organizational management
  • Microsoft Office
  • Microsoft Excel
  • Microsoft Word
  • Microsoft Outlook
  • Microsoft PowerPoint
  • Office Suite
  • Google/Google Drive
  • Computer literacy
  • Typing
  • Document handling
  • Customer service
  • Customer Care
  • Verbal communication
  • Public communication
  • Phone etiquette
  • Front desk
  • Shift Management
  • Employee training
  • Problem solving
  • Patient experience improvement
  • Cash management
  • Office experience
  • Administrative experience
  • Caregiving
  • Childcare
  • Child development
  • Computer skills
  • PC
  • Microsoft Windows
  • Apple products
  • Creative thinking
  • Responsible
  • Reliable
  • Honest
  • Employee training
  • Problem solving
  • Patient experience improvement

Certification

  • Licensed Pharmacy Technician, 01/01/21, State of Illinois
  • Driver's License

Awards

  • International Thespian Society, 06/01/17, Graduation Cord
  • Varsity Letter in the Theater Arts Program, 06/01/16, Brooke Point High School
  • Silver Award, 08/01/13, Girl Scouts Commonwealth Council

Languages

English

Groups

  • Commons Hall Council, President, 08/01/19, 12/01/19
  • Lambda Society (Marshall's LGBTQ+ organization), 2017, Publicist/PR, 2018, Historian, 2019, 08/01/17, 12/01/19
  • Marshall Women's Rugby Club, Treasurer, 01/01/19, 05/01/19
  • Twin Towers West Hall Council, Eco-representative, 08/01/18, 05/01/19
  • International Thespian Society, 06/01/16, 06/01/17
  • Brooke Point Theater Company, Board Member-Publicist/PR and creative assistant to advisory leadership during Senior Year, 09/01/16, 06/01/17, 09/01/13, 06/01/17
  • Girl Scouts Commonwealth Council of Virginia, Grades 2 - 12 (Brownie- Ambassador Level), 09/01/06, 12/31/17

Accomplishments

OSF Sunflower Award Nominee

Timeline

Coordinator Patient Access

OSF Saint Francis Medical Center
11.2021 - Current

Sales Representative

Bluegreen Vacations
07.2021 - 10.2021

COVID-19 Tester

Walgreens Boots Alliance
10.2020 - 12.2020

Shift Lead

Walgreens
06.2019 - 06.2021

Avon Sales Representative

Avon
08.2018 - Current

Cashier/Customer Service/Sales Associate

Mr. Postal Pack n' Ship
10.2016 - 05.2017

House Sitting

self-employed
01.2012 - 01.2018

Pet Sitter/Dog Walker

self-employed
01.2010 - 01.2018

Babysitting Services

self-employed
01.2008 - 01.2018

Social Work -

Marshall University

High school or equivalent -

Brooke Point High School
Samantha Barber