Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Sam Musa

Chicago

Summary

Hospitality professional with proven track record in upscale bar environments. Led teams to deliver outstanding service and maintain high standards of cleanliness and safety. Known for effective communication and problem-solving abilities.

Experienced with managing bar operations and staff. Utilizes strategic planning to optimize inventory and increase profitability. Strong understanding of customer service principles and team management.

Professional hospitality leader with significant experience in managing high-energy restaurant environments. Proven ability to enhance guest satisfaction, streamline operations, and drive revenue growth. Strong focus on team collaboration and delivering consistent results, adapting seamlessly to evolving needs. Expertise in inventory management, staff training, and creating inviting atmosphere. Reliable and goal-oriented, ensuring operations run smoothly and efficiently.

Overview

24
24
years of professional experience

Work History

Server

Stefani Prime
01.2022 - Current
  • Provided excellent customer service by anticipating needs and responding promptly to requests.
  • Greeted and accommodated guests, building positive experience from first interaction.
  • Demonstrated ability to interact with customers in a friendly and professional manner.
  • Responsible for closing restaurant nightly

Server

Tavern on rush
01.2020 - 01.2022
  • Train new employees
  • Responsible for closing the restaurant
  • Executed seamless front-of-house tasks, creating unforgettable dining moments resulting in customer loyalty.

Captain

Gt Prime
01.2016 - 01.2018
  • Contributed to all aspects of running a fine dining restaurant
  • Assisted guests with food and wine pairings
  • Consistently achieved high nightly sales
  • Provided leadership for team members

Bartender & Manager

Merlo on Maple
01.2013 - 01.2016
  • Oversaw all operations on the bar which included
  • Training all new team members
  • Weekly inventory of all wine & spirits
  • Controlled costs with monitored pouring of spirits
  • Increased repeat business and regular guests

Bar Manager

Pazzo's Cuccina Italiana
01.2007 - 01.2013
  • Oversaw all operations of the bar program
  • Hired and trained all new bartenders
  • Conducted weekly trainings on wine & cocktails
  • Developed cocktail menu
  • Weekly inventory of all wine & spirits
  • Previous restaurant tenures include: Spiaggia, Onesixityblue, Gibson's Steakhouse, Tavern on Rush: Opening Team, Volare

Captain Waiter

Spiaggia
04.2004 - 11.2007
  • Showed high-level understanding of fine dining standards and practices.
  • Trained new hires on restaurant policies, menu offerings, and service techniques for seamless integration into the team.
  • Ensured proper payment processing by accurately entering orders into the POS system and handling cash transactions.
  • Completed restaurant opening and closing functions that included POS report generation.

Server

Gibson's Steakhouse
01.2001 - 03.2004
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Education

Bachelor of Science - Engineering

University of Illinois At Chicago
Chicago, IL
05-2001

Skills

    Micros &Aloha POS Systems

    Microsoft Office

    Open Table

    Toast

Languages

Arabic
Full Professional
Spanish
Professional Working

Timeline

Server

Stefani Prime
01.2022 - Current

Server

Tavern on rush
01.2020 - 01.2022

Captain

Gt Prime
01.2016 - 01.2018

Bartender & Manager

Merlo on Maple
01.2013 - 01.2016

Bar Manager

Pazzo's Cuccina Italiana
01.2007 - 01.2013

Captain Waiter

Spiaggia
04.2004 - 11.2007

Server

Gibson's Steakhouse
01.2001 - 03.2004

Bachelor of Science - Engineering

University of Illinois At Chicago
Sam Musa