SALLY LEACH
Palos Heights
Summary
Proactive leader with a strong background in team management and performance evaluation. Known for cultivating a culture of excellence through coaching and mentoring, ensuring alignment with customer service standards and operational goals.
Overview
6
6
years of professional experience
Work History
MANAGER, SALES SUPPORT
DOVER FUELING SOLUTIONS
AUSTIN
06.2020 - 02.2026
- Streamlined processes to enhance service delivery and customer satisfaction.
- Facilitated cross-functional collaboration for successful product development initiatives.
- Monitored staff performance, addressing issues promptly to maintain operational efficiency.
- Enforced customer service standards, resolving problems to uphold quality service.
- Coached and trained team members to elevate job performance and skills.
- Trained employees across multiple roles to ensure adequate coverage and flexibility.
- Ensured compliance with applicable laws, regulations, and industry standards.
- Recruited qualified candidates to fill open positions effectively.
Education
Bachelor of Arts - Communications
Governors State University
Park Forest, IL05.2017
Skills
- Streamlining processes
- Team leadership
- Customer service management
- Project coordination
- Performance evaluation
- Cross-functional collaboration
Languages
Cantonese
Native/ Bilingual
Malay
Professional
Timeline
MANAGER, SALES SUPPORT
DOVER FUELING SOLUTIONS
06.2020 - 02.2026
Bachelor of Arts - Communications
Governors State University