Sally Jones
La Salle
Summary
Proven track record in enhancing office operations and patient care, notably at South Naperville Family Practice. Skilled in medical office administration and procedure assistance, I excel in customer service, significantly improving patient satisfaction. Leveraging strong organizational and communication abilities, I've successfully implemented efficiency improvements, directly contributing to a higher quality of care and operational excellence.
Overview
17
17
years of professional experience
Work History
Office Cleaner
Quality Care Cleaning
03.2024 - Current
- Cleaned desks, office equipment, walls, files, ledges, and countertops by dusting surfaces.
- Used time management and efficient cleaning methods to meet deadlines.
- Organized and used industrial cleaning products following strict safety procedures.
- Emptied trashcans and transported waste to collection areas.
- Dusted windows and mirrors to allow natural light inside office and maintain clear view of outside.
- Disinfected microwaves, coffee makers and refrigerators to prevent spread of germs and bacteria.
- Dusted and polished furniture, surfaces and equipment. to remove dust and grime.
Frame Shop Manager
Hobby Lobby
10.2021 - 05.2023
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Reported issues to higher management with great detail.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Trained and guided team members to maintain high productivity and performance metrics.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Medical Assistant
Downers Grove Podiatrist
05.2008 - 10.2009
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Obtained client medical history, medication information, symptoms, and allergies.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Implemented care and efficiency improvements to support and enhance office operations.
Medical Assistant
South Naperville Family Practice
02.2008 - 04.2008
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Obtained client medical history, medication information, symptoms, and allergies.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Prepared lab specimens for diagnostic evaluation.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Implemented care and efficiency improvements to support and enhance office operations.
- Completed EKGs and other tests based on patient presentation in office.
Education
GED -
East Aurora High School
Aurora, IL03.2023
Certificate - Medical Assisting
Olympia College
North Aurora, IL12.2007
Skills
- Patient Scheduling
- Procedure Assistance
- Medical office administration
- Phlebotomy
- Patient-focused care
- Medical Procedures
- Customer Service
Timeline
Office Cleaner
Quality Care Cleaning
03.2024 - Current
Frame Shop Manager
Hobby Lobby
10.2021 - 05.2023
Medical Assistant
Downers Grove Podiatrist
05.2008 - 10.2009
Medical Assistant
South Naperville Family Practice
02.2008 - 04.2008
GED -
East Aurora High School
Certificate - Medical Assisting
Olympia College
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