Salena Chapa
Aurora
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
11
11
years of professional experience
Work History
Part Time Manger
Carters Oshkosh
Oswego
12.2021 - Current
- Processed returns and exchanges according to company policies while maintaining positive customer relations.
- Engaged customers, found requested items and explained sales promotions to deliver pleasant shopping experiences.
- Supported managers with organizing store and showcasing new items in eye-catching displays.
- Assisted in inventory management by stocking shelves, organizing merchandise and tracking sales data.
- Assisted in marketing activities designed to increase customer loyalty and promote sales growth.
- Organized backroom storage areas for efficient retrieval of stock items during peak business times.
- Provided excellent customer service by answering questions, resolving problems and addressing complaints in a professional manner.
- Inspected merchandise for defects prior to display on sales floor or shipment to customers.
- Conducted regular price checks on merchandise throughout the day to ensure accuracy of pricing information displayed on tags.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Part Time Manager
Justice Tween Brands
Oswego
05.2014 - 08.2018
- Resolved customer complaints in an efficient manner while ensuring customer satisfaction.
- Maintained cleanliness standards throughout the store by delegating tasks to staff members.
- Managed daily operations of the store, including opening and closing procedures.
- Maintained positive relationships with customers by providing exceptional service.
- Developed strategies for increasing sales and improving customer service.
- Managed visual merchandising, maintaining standards and elevating customer experience.
Education
High School Diploma
Oswego High School
Oswego, Illinois05-2012
Skills
- Customer service
- Inventory management
- Visual merchandising
- Sales promotions
Timeline
Part Time Manger
Carters Oshkosh
12.2021 - Current
Part Time Manager
Justice Tween Brands
05.2014 - 08.2018
High School Diploma
Oswego High School