Salem Wahid
Carol Stream
Summary
Results-driven Customer Service Professional dedicated to delivering exceptional service with a focus on client satisfaction. Proven ability to create positive interactions and cultivate strong client relationships. Demonstrates proficiency in multitasking and excels in fast-paced environments. Brings extensive experience in customer service, sales, client relations, and retail, with a solid foundation in the banking industry. Possesses strong merchandising skills and excels equally in collaborative teamwork and independent work settings.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Account Manager at Procter & Gamble
Ali Abdulwahab Al Mutawa Commercial
03.2023 - Current
- Nurtured and maintained strong relationships with clients, ensuring their satisfaction and contributing to overall business success.
- Served as the primary point of contact for assigned clients, understanding their needs and objectives to provide tailored solutions.
- Identified and pursued opportunities to expand business within existing accounts, driving upselling and revenue growth.
- Presented new offerings and value propositions to clients, showcasing a proactive approach to enhancing their experience.
- Proactively identified and addressed any client issues or challenges, collaborating with internal teams to find timely and effective solutions.
- Played a crucial role in ensuring client satisfaction, contributing to the overall success of the business
Personal Banker II (Mature)
Fifth Third Bank
01.2016 - 12.2021
- Provided crucial support to the Branch Manager in overseeing branch operations, ensuring strict adherence to compliance standards.
- Managed the branch vault, maintaining meticulous balance, and efficiently coordinated ATM activities.
- Improved customer satisfaction by providing personalized banking solutions and exceptional service.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
- Processed new accounts, both personal and commercial, and engaged clients in discussions about stable financial solutions.
- Enhanced client retention with proactive follow-ups and timely resolution of account issues.
- Boosted sales of bank products through effective cross-selling and up-selling techniques..
- Conducted regular audits of cash handling procedures, minimizing risk exposure for the branch.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
Teller
USBank
01.2015 - 01.2016
- Handled routine account transactions and efficiently verified checks and deposits.
- Promoted various types of accounts, including savings, checking, Credit Cards, and Certificate of Deposits.
- Maintained a high level of service across channels, including drive-through transactions.
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Enhanced branch security through vigilant monitoring of suspicious activities and timely reporting to supervisors.
- Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Supported team members in achieving branch goals through collaboration, communication, and shared responsibilities through generating referrals.
Mobile Department Leader
Best Buy
01.2013 - 12.2017
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment
- Led a team of professionals to achieve departmental goals, improving overall performance and collaboration.
- Developed and executed strategic plans for the department, resulting in significant growth and improved performance metrics.
- Evaluated employee performance regularly through comprehensive reviews, providing constructive feedback for improvement opportunities..
- Developed and implemented useful inventory management strategies to maximize sales and reduce costs.
- Played a crucial role in coaching and training both existing team members and new hires, fostering team growth and efficiency.
- Delegated tasks to team members, emphasizing excellence in customer service and maintaining efficient departmental operations..
Education
MBA - Business Administration And Management
Benedictine University
Lisle IL05.2018
Bachelor's in Business Management -
Benedictine University
Lisle IL01.2017
Associate in Business Management -
College of DuPage
Glen Ellyn IL12.2015
Skills
- Consultative Selling skills
- Revenue Generation
- Client Relationship Management
- Multitasking
- Detail Oriented
- Team Player
- B2B
- Cross-selling Products
Certification
- Certificate in Management
- Certificate in Supervision
- Certificate in Organizational Leadership
Languages
English - Fluent
Arabic - Fluent
Timeline
Account Manager at Procter & Gamble
Ali Abdulwahab Al Mutawa Commercial
03.2023 - Current
Personal Banker II (Mature)
Fifth Third Bank
01.2016 - 12.2021
Teller
USBank
01.2015 - 01.2016
Mobile Department Leader
Best Buy
01.2013 - 12.2017
MBA - Business Administration And Management
Benedictine University
Bachelor's in Business Management -
Benedictine University
Associate in Business Management -
College of DuPage
- Certificate in Management
- Certificate in Supervision
- Certificate in Organizational Leadership
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