SAINT NELSON
Chicago
Summary
Dedicated Online Personal Shopper with a focus on customer service expertise, product knowledge, and attention to detail. Proven ability to enhance shopping experiences and streamline order processing.
Experienced with curating personalized shopping experiences to meet diverse client needs. Utilizes deep knowledge of online retail platforms to provide efficient and tailored product recommendations. Track record of building strong client relationships and ensuring high levels of satisfaction through excellent communication skills.
Overview
9
9
years of professional experience
Work History
Online Personal Shopper
Walmart
06.2022 - 04.2025
- Curated personalized shopping experiences based on customer preferences and purchase history.
- Streamlined online order processing to enhance efficiency and customer satisfaction.
- Assisted customers in navigating the Walmart online platform for optimal product selection.
- Collaborated with inventory management teams to ensure product availability and accuracy.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Worked productively with customers to meet order requirements and service expectations.
Sales Associate
City Sports
06.2021 - 06.2022
- Conducted inventory checks regularly, assisting in stock replenishment and loss prevention efforts.
- Engaged with customers to gather feedback, contributing to improved service delivery strategies.
- Supported promotional events by setting up displays and informing customers about special offers.
- Adapted quickly to new product lines and seasonal changes, enhancing overall store knowledge and performance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Order Picker
Amazon
12.2020 - 01.2021
- Operated handheld scanners to efficiently track and manage inventory levels.
- Selected and packed customer orders with precision to ensure timely delivery.
- Collaborated with team members to optimize workflow and reduce processing time.
- Maintained cleanliness and organization of work area to meet safety standards.
- Ensured proper labeling and packaging of products, adhering to company standards and minimizing potential damages during transport.
- Demonstrated versatility within the warehouse workforce by cross-training in multiple roles beyond order picking responsibilities.
Sales Associate
SNIPES USA
08.2020 - 01.2021
- Assisted customers in selecting products, providing tailored recommendations based on preferences.
- Maintained organized store displays to enhance product visibility and customer engagement.
- Processed transactions efficiently using point-of-sale systems, ensuring accurate cash handling.
- Collaborated with team members to achieve daily sales goals and improve customer service standards.
- Built relationships with customers to encourage repeat business.
Event Volunteer
Kroc Center
07.2016 - 09.2018
- Coordinated event logistics, ensuring seamless execution of activities and adherence to timelines.
- Assisted in setup and breakdown of events, maintaining organization and efficiency throughout processes.
- Engaged with community members, fostering positive relationships and enhancing overall event experience.
- Supported marketing efforts through social media promotion, increasing event visibility and attendance.
- Contributed to the overall success of events by maintaining a positive attitude, exhibiting strong teamwork skills, and being proactive in addressing any challenges that arose during planning or execution.
Education
High School Diploma -
HARLAN HIGH SCHOOL
Chicago, IL06-2020
Skills
- Patience and empathy
- Customer service expertise
- Sales experience
- Product picking
- Product awareness
- Physical stamina
- Flexible schedule
- Product knowledge
- Vehicle upkeep
Timeline
Online Personal Shopper
Walmart
06.2022 - 04.2025
Sales Associate
City Sports
06.2021 - 06.2022
Order Picker
Amazon
12.2020 - 01.2021
Sales Associate
SNIPES USA
08.2020 - 01.2021
Event Volunteer
Kroc Center
07.2016 - 09.2018
High School Diploma -
HARLAN HIGH SCHOOL