Saim Naveed
Glen Ellyn
Summary
Retail professional with over 4 years of experience in high-performing environments, awarded 3 'Passion Awards' for outstanding service. Proven ability to exceed KPIs and enhance customer retention through effective relationship management and product expertise. Skilled in network expansion, product introduction, and strategic pricing, consistently driving sales and customer satisfaction. Experienced Car Sales Advisor with a strong record of building trust with diverse clients and achieving significant revenue growth.
Overview
5
5
years of professional experience
Work History
Sales Consultant
Nissan Orchard
Skokie
11.2024 - 08.2025
- Maintained relationships with existing clients through follow-up calls and emails.
- Participated in trade shows and other industry events in order to promote products offered by the dealership.
- Analyzed market trends to determine competitive pricing strategies for vehicles on the lot.
- Created detailed reports of daily sales activities for management review.
- Researched local, state, and federal laws regarding auto sales regulations when necessary.
- Assisted in developing promotional campaigns and advertising materials for upcoming events or special offers.
Sales Consultant
Moter Werks
Barrington
01.2024 - 09.2024
- Conducted comprehensive vehicle demonstrations to showcase features and benefits.
- Managed customer inquiries with prompt follow-up communications.
- Collaborated with finance team to streamline financing options for buyers.
- Participated in ongoing training sessions to remain informed on new models and sales techniques.
- Established strong client relationships to drive repeat business and referrals.
PHONE TECHNICIAN/SALES
Batteries & Bulbs
Glen Ellyn
01.2023 - 10.2023
- Proficient in repairing and troubleshooting various phone models, including hardware and software issues.
- Skilled in replacing phone screens, batteries, and other components with precision.
- Experienced in diagnosing problems and providing cost-effective solutions for customers.
- Knowledgeable in utilizing diagnostic tools and software to enhance repair processes.
- Familiar with performing data cleaning and quality control checks on large data sets.
- Experienced with verifying and updating customer information on online platforms.
CASHIER & CUSTOMER SUPPORT
UPS
Glen Ellyn
01.2022 - 01.2023
- Excellent cash handling skills with strong attention to detail and accuracy.
- Demonstrated ability to provide friendly and efficient customer service in a fast-paced environment.
- Proficient in POS systems and processing transactions quickly and accurately.
- Strong communication skills to effectively resolve customer inquiries and complaints.
DATA ENTRY CLERK
NTL Lab
Skokie
10.2021 - 01.2022
- Accurately entered and verified COVID-19 test results into database.
- Maintained confidentiality and complied with HIPAA regulations.
- Assisted with organizing and analyzing data for reporting purposes.
- Collaborated with laboratory staff to ensure accurate and timely data entry.
CUSTOMER SERVICE
Ross
Glen Ellyn
02.2021 - 10.2021
- Resolved customer complaints efficiently and effectively to ensure customer satisfaction and loyalty.
- Provided excellent customer support through phone, email, and chat communication channels.
- Demonstrated strong problem-solving skills to address and resolve customer inquiries and concerns.
- Maintained organized inventory levels to ensure efficient restocking operations.
- Demonstrated attention to detail by accurately labeling and categorizing merchandise.
Swift Lead/SALES
Best Buy
Downers Grove
- Promoted to Swift Lead within 2 months for demonstrating exceptional leadership and customer service skills.
- Manage and lead a team of associates to ensure smooth operations, optimizing customer experience and sales efficiency.
- Provide ongoing training, mentorship, and performance feedback to new and existing team members.
- Excel in driving sales, meeting and exceeding individual and team targets, and ensuring high customer satisfaction.
- Utilize product knowledge to assist customers in selecting the best products for their needs, resulting in increased sales and repeat business.
- Foster a positive and collaborative environment, contributing to a high-performance team culture.
Education
ASSOCIATE - Business
College Of DuPage, GPA 3.8
Glen Ellyn, IL08-2027
Skills
- Fast typing speed
- Attention to detail
- Data entry accuracy
- Database management
- Time management
- Computer proficiency
- Problem-solving skills
- Organizational abilities
- Communication expertise
- Sales techniques and strategies
- Vehicle demonstrations
- Team leadership
- Market research and analysis
- Sales management and analytics
- Prospecting and customer engagement
- Business development strategies
- Customer care and support
- Sales process optimization
- Follow-up communications
- Sales strategies
- Problem solving
- Negotiation tactics
Languages
Urdu
Native/ Bilingual
Spanish
Limited
English
Native/ Bilingual
Timeline
Sales Consultant
Nissan Orchard
11.2024 - 08.2025
Sales Consultant
Moter Werks
01.2024 - 09.2024
PHONE TECHNICIAN/SALES
Batteries & Bulbs
01.2023 - 10.2023
CASHIER & CUSTOMER SUPPORT
UPS
01.2022 - 01.2023
DATA ENTRY CLERK
NTL Lab
10.2021 - 01.2022
CUSTOMER SERVICE
Ross
02.2021 - 10.2021
Swift Lead/SALES
Best Buy
ASSOCIATE - Business
College Of DuPage, GPA 3.8