Said Jesus Castillo Plaza
Chicago,IL
Summary
Results-driven and dependable manager with experience in fast-food operations, customer service, security, hospitality, and event support. Proven ability to lead teams, manage daily operations, oversee inventory and cash handling, and deliver exceptional customer service in fast-paced environments. Fluent in both English and Spanish, with strong computer proficiency and excellent communication skills. Recognized for strong leadership, problem-solving, organizational abilities, and a commitment to improving operational efficiency while motivating teams to achieve company goals and maintain high standards of performance
Overview
2
2
Languages
3
3
years of professional experience
Work History
Manager
Burger King
1750 N Harlem Avenue
11.2025 - Current
- Supervised staff, managed inventory, handled cash, trained employees, resolved customer issues, maintained food safety.
- Enhanced customer experience by addressing concerns and resolving issues promptly.
- Supervised daily operations, ensuring compliance with safety and quality standards.
- Trained and mentored staff, fostering a collaborative team environment.
Security Officer
Monterrey Security
2232 S Blue Island Ave
11.2024 - 09.2025
- Worked at Soldier Field and other locations, monitored facilities, controlled access.
- Monitored premises to ensure safety and security protocols were followed consistently.
- Conducted regular patrols to identify and address potential security risks proactively.
- Responded to alarms and disturbances, assessing situations promptly for appropriate action.
Event Porter
Millennium Park
2752 W Roscoe St
09.2024 - 09.2025
- Event setup/breakdown and logistics.
- Maintained cleanliness and organization of public areas, ensuring welcoming environment for guests.
- Assisted with setup and breakdown of events, contributing to seamless operations.
- Collaborated with team members to uphold safety standards throughout the facility.
- Communicated with coworkers and managers about completed duties.
Cleaning Supervisor/Manager
Days Inn Hotel
Days Inn By Wyndham Wrights Town
06.2023 - 07.2023
- Supervised two employees and assigned work.
- Conducted quality inspections and addressed issues to enhance service delivery and client satisfaction.
- Developed schedules for cleaning staff to optimize workflow and resource allocation.
Education
High School Diploma -
Foreman College And Career Academy
3235 N Leclaire Ave05.2024
Some College (No Degree) - Psychology Studies
Wilbur Wright College
4300 N Narragansett Ave Skills
- Fluent in English and Spanish
- Leadership and Team Management
- Customer Service Excellence
- Inventory Management
- Cash Handling and Register Balancing
- Staff Training and Supervision
- Problem Solving
- Communication Skills
- Computer Proficiency (Microsoft Office, general computer skills)
- Time Management
- Organization and Multitasking
- Ability to Work Under Pressure
- Fast Learner
- Decision-making
- Relationship building
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Manager
Burger King
11.2025 - Current
Security Officer
Monterrey Security
11.2024 - 09.2025
Event Porter
Millennium Park
09.2024 - 09.2025
Cleaning Supervisor/Manager
Days Inn Hotel
06.2023 - 07.2023
High School Diploma -
Foreman College And Career Academy
Some College (No Degree) - Psychology Studies
Wilbur Wright College