Summary
Overview
Work History
Education
Skills
Timeline
Generic

Said Maqsood

Sales Executive
Lake Zurich

Summary

Dynamic executive with a track record of successfully leading national accounts, inside / outside sales, business development, and call center operations for firms across diverse industries – generating millions of dollars in growth. Decisive leader who can provide leadership and innovation in key account development, management, and expansion, consistently broadening customer base and channels of product distribution. P&L leader within Fortune 1000 companies and privately held mid-cap businesses ranging from $100M to $150M. Develop and implement short and long-term strategic sales and business plans for both established companies and start-ups. Acknowledged by senior management for exceptional staff development, motivation, and team building. Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs, and transforming customer service standards. Experienced in leading and supervising operational and sales teams.

Overview

34
34
years of professional experience

Work History

Owner

Bannerman's Sports Grill
09.2018 - Current
  • Managed day-to-day business operations of a $1.6 million restaurant.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
  • Managed day-to-day business operations.

Director, National Accounts

AMERICAN HOTEL REGISTER COMPANY
01.2011 - 01.2018
  • Company Overview: Global privately-held, $900 million distributor of hospitality products.
  • Promoted to build and implement multi-channel business plan geared towards embedding American Hotel into our customer's operation and becoming their first-choice provider. Target and develop “go-to-market” offers, deploying tools and promotions across 150 sellers and installing relevant offers into the marketplace. Direct the efforts of 16-member team made of National Account / Business Development Managers across 13 Distribution Centers, generating $100M in revenue from hospitality, healthcare, education, government, and gaming industries.
  • Growth Sales Strategy & Results – Spearheaded the development of a strategic tactical plan which enabled American Hotel to gain substantial hold in the much sought after hospitality segment in the education, healthcare, and government industries.
  • Continuous Improvement – Continuously refine sales and operational processes, standards, tools, training, and metrics to drive continuous improvement in national account sales force effectiveness and shorter sales cycles.
  • Sales Excellence – Significant progress has been made in the areas of national account training and management development programs.
  • Championed “Miller Heiman” sales training program for all national account managers to provide comprehensive strategy for complex sales methodology
  • Selected to participate in the 'Great Leaders' program for directors.
  • Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.

Director, Inside Sales

AMERICAN HOTEL REGISTER COMPANY
01.2007 - 01.2011
  • Company Overview: Global privately-held, $900 million distributor of hospitality products.
  • Held Responsibility for driving sales efforts of 45 Inside Sales reps with a focus on: improving productivity, promoting industry best practices, and driving rapid sales growth. Focus areas included: sales execution, renewals, sales model productivity, training of sales personnel and sales performance analysis. Accountable for $90 million in P&L.
  • Sales Excellence Leadership – Defined, drove, and embedded a standard, consistent and best in class approach to sales. Moved the sales process from “traditional & transactional” to “systematic & disciplined”. Focused on concise target setting, improving success/retention with target customer and growing margins.
  • Grow Sales Strategy & Results – Won national awards for innovation by creating successful marketing and team building campaigns such as Points for Cash, March Madness, and Cross-functional appreciation awards.
  • 25% increase in overall sales call activity and qualified leads generated by designing and delivering intensive eight-week sales training program that focused on hard and soft sales skills

Senior Manager, Inside Sales

DADE BEHRING
01.2003 - 01.2006
  • Company Overview: $2 billion global company offering a broad portfolio of laboratory diagnostic solutions.
  • Promoted to direct the inside sales efforts including managing and coaching 3 supervisors and 53 Inside Sales Account Managers. Held P&L responsibility of $30 million supporting firm's reagent business.
  • Grow Sales Strategy & Results – primary focus included sales force compensation re-design, customer loyalty programs, account penetration, and increasing profit margins.
  • Sales Excellence – Significant progress made in the areas of sales training and management development programs. Key “Dashboard” metrics established to prioritize activities to drive desired results.
  • Continuous Improvement – Continuously refined sales and operational processes, standards, training, and reports to drive continuous improvement in sales force effectiveness.
  • Completed three ISO 9001:2000 quality audits by leading efforts for 35 work instructions in 3 months

Service Operations Manager / Call Center Manager

DADE BEHRING
01.2001 - 01.2003
  • Company Overview: $2 billion global company offering a broad portfolio of laboratory diagnostic solutions.
  • Led five supervisors and 55 agents supporting day-to-day operations for 24/7 call center & $30+ million in service contracts.
  • Account Penetration – Implement service contract account penetration strategies achieving significant year over year growth in service contract renewals.
  • Operational Excellence – Completely restructured call center, developed service standard metrics, and instituted partner programs resulting in improved business efficiencies.
  • 15% turnover decrease and 25% increase in employee morale attained by developing comprehensive employee communications program that included weekly team meetings, quarterly newsletter, and employee suggestion program

Technical Service Manager / Service & Call Center Manager

Leica Microsystems
01.1992 - 01.1998

Education

B.S. - Electronics Engineering Technology

DeVry University
Chicago, IL
03-1992

M.B.A. - Business Management

Keller Graduate School of Management
Schaumburg, IL
04-1997

Skills

    Business management

    Customer relations

    Labor relations

    Relationship building

    Financial management

    Problem-solving

    Decision-making

Timeline

Owner

Bannerman's Sports Grill
09.2018 - Current

Director, National Accounts

AMERICAN HOTEL REGISTER COMPANY
01.2011 - 01.2018

Director, Inside Sales

AMERICAN HOTEL REGISTER COMPANY
01.2007 - 01.2011

Senior Manager, Inside Sales

DADE BEHRING
01.2003 - 01.2006

Service Operations Manager / Call Center Manager

DADE BEHRING
01.2001 - 01.2003

Technical Service Manager / Service & Call Center Manager

Leica Microsystems
01.1992 - 01.1998

B.S. - Electronics Engineering Technology

DeVry University

M.B.A. - Business Management

Keller Graduate School of Management

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Said MaqsoodSales Executive