Safiya Springer
Chicago
Summary
Dynamic Clinical Coordinator with extensive experience at Rush University Medical Center, excelling in patient coordination and EMR documentation. Known for exceptional customer service and meticulous attention to detail, I thrive in fast-paced environments, ensuring seamless operations and enhancing patient satisfaction through effective problem-solving and time management skills.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Access Specialist 1
Rush University Medical Center
05.2026 - Current
- Evaluate patients concerns and route clinical questions to appropriate teams when needed.
- Assist patients with appointment questions, referrals, scheduling, and care navigation.
- Document patient interactions, appointment details, and messages accurately.
- Verify insurance, discuss payment responsibilities and support registration activities.
- Process payments and assist with payment options when applicable.
- Use systems such as Salesforce and Genesys to support workflow and communication.
- Protect patient privacy and follow confidentiality requirements related to health information.
- Proved a positive patient experience through strong communication and problem-solving skills.
Clinical Coordinator
Rush University Medical Center
04.2025 - 05.2026
- Coordinated patient appointment schedules, optimizing cancellations and rescheduling.
- Utilized EPIC to efficiently retrieve referrals, orders, and essential documentation.
- Facilitated patient Release of Information requests at the front desk.
- Retrieved and maintained medical records per HIM and office protocol.
- Resolved issues by identifying and utilizing appropriate resources.
- Worked collaboratively as part of the medical practice team.
- Executed office functions, streamlined retrieval and distribution of mail, faxes, prepared clinic correspondence, and managed Epic administrative inbox and pool.
Clerk V
Cook County Health via Orbit Solutions
06.2024 - 04.2025
- Registered patients and verify patient information in Cerner (EMR).
- Delivered exceptional customer service to patients and families, enhancing their overall experience.
- Coordinated telephone communications to facilitate timely and accurate information exchange.
- Scheduled patient’s appointments and procedures.
- Assisted patients with their transportation needs.
- Printed discharge documents and distribute to the patients.
- Executed tasks assigned by Clinic Manager and Administrative Assistant to support clinic operations.
Patient Services Coordinator
University of Chicago Medical Center
05.2013 - 11.2023
- Supported Registered Nurses in triaging patients to ensure timely care.
- Maintained, update and enter info into systems related to patient information, staff assignments, wireless phone assignments and care team information.
- Obtained medical records from other hospitals and clinics to facilitate patient care.
- Managed Hugs Tag security system for newborns to enhance safety protocols.
- Provided clerical support to the unit and answered incoming phone calls.
- Procured essential supplies for patient care in the unit.
- Was cross trained as a Birth Registrar Coordinator.
Data Entry Specialist
First Data
06.2012 - 03.2013
- Keyed checks, statements, MICR line, OCR line, and dollar amount fields using image processing system to ensure accurate data entry.
- Maintained a high level of accuracy and productivity by exceeding the established standard for the amount of keystrokes entered per hour.
- Processed customer requests for address changes, enhancing client satisfaction.
- Sourced candidates for open positions in collaboration with Superior Staffing, contributing to efficient hiring.
Mail Opening Lead
BancTec
11.2010 - 03.2012
- Prioritized workflow and resources based on volume and staffing needs to ensure timely completion of tasks.
- Ensured that the staff followed client procedures.
- Resolved day-to-day operational issues through effective problem solving and analysis.
- Supported supervisors in communicating process changes and training new hires to enhance team readiness.
- Collaborated with Kelly Services to fulfill staffing needs.
Operations Clerk
Amalgamated Bank of Chicago
06.2008 - 08.2010
- Opened and processed customer’s payments.
- Answered customer’s inquiries and troubleshot issues with payments.
- Compiled payment batches for bank deposit.
- Prepared backup documents to be mailed out to the customers per the client’s instructions.
Education
Bachelor of Science - Biology/Public Health
Chicago State University
Chicago, IL04-2026
Skills
- Patient coordination
- Patient registration & intake
- EHR documentation (Epic & Cerner)
- Medical records management
- Patient advocacy
- Attention to detail
- Time management
- Customer service
- Insurance verification
- Medical terminology
- Medical office procedures
- Scheduling workflows
- Prior authorization support
- Front desk operations
- Data entry
- Attention to detail
- Critical thinking
- Professional communication
- Time management
- Team collaboration
Certification
STS - Substitute Teaching License
Timeline
Access Specialist 1
Rush University Medical Center
05.2026 - Current
Clinical Coordinator
Rush University Medical Center
04.2025 - 05.2026
Clerk V
Cook County Health via Orbit Solutions
06.2024 - 04.2025
Patient Services Coordinator
University of Chicago Medical Center
05.2013 - 11.2023
Data Entry Specialist
First Data
06.2012 - 03.2013
Mail Opening Lead
BancTec
11.2010 - 03.2012
Operations Clerk
Amalgamated Bank of Chicago
06.2008 - 08.2010
Bachelor of Science - Biology/Public Health
Chicago State University