Summary
Overview
Work History
Education
Skills
Timeline
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Sabryna Meythaler

Chicago

Summary

Dynamic Shift Leader with a proven track record at Starbucks, excelling in team collaboration and customer service. Skilled in goal setting and technical troubleshooting, I effectively managed resources to enhance productivity and elevate customer satisfaction. Implementing operational improvements and fostering a positive work environment are very important to me.

Overview

4
4
years of professional experience

Work History

Shift Leader

Starbucks
Plainfield
06.2021 - 11.2024
  • Planned and managed resources to consistently meet production, quality, and cost goals.
  • Checked orders for quality and completeness.
  • Operated cash registers and balanced cash drawers to ensure accuracy in transactions.
  • Handled customer inquiries in a timely manner while providing accurate information regarding menu items and promotions.
  • Maintained positive working relationship with fellow staff and management.
  • Managed daily workflow and scheduled staff for adequate coverage.
  • Assisted in the development and implementation of new operational procedures.
  • Facilitated training sessions for new employees on company policies and procedures.
  • Coordinated with other shift leaders and management to ensure smooth transitions between shifts.
  • Resolved customer complaints promptly and professionally.
  • Enforced safety guidelines among staff members in order to prevent accidents or injuries from occurring on the premises.
  • Set specific goals for projects to measure progress and evaluate end results.
  • Evaluated employee performance, delivering individualized feedback and praise.
  • Supervised and led employees to maintain productivity and customer service levels.
  • Utilized POS systems efficiently for order processing and inventory management.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.
  • Collaborated with management to set performance goals and evaluate progress.

Barista

Dunkin' Donuts
Joliet
12.2020 - 06.2021
  • Prepared and served a variety of coffee drinks, including espresso, cappuccino, and latte, adhering to specific recipes and presentation standards.
  • Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
  • Stocked shelves with ingredients needed to make coffee drinks.
  • Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
  • Stocked customer service stations with paper products or beverage preparation items.
  • Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
  • Collaborated with team members to ensure efficient workflow and high-quality service during peak hours.

Take-Out Server

Hong Kong Cuisine
Joliet
08.2020 - 12.2020
  • Assisted customers with menu items, answered questions, and made recommendations when asked.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Managed take-out orders efficiently, ensuring accuracy and timely delivery to customers.
  • Performed cashier duties such as taking payments, counting money, and making change.
  • Called customers when their orders were ready for pickup or delivery.
  • Resolved customer complaints by executing swift solutions and escalated major issues to supervisor for remediation.

Education

Diploma in Audio Engineering - Audio Engineering

SAE Institute of Technology
Chicago, IL
12-2025

Skills

  • Audio editing
  • Mixing techniques
  • Customer service
  • Team collaboration
  • Problem solving
  • Technical troubleshooting
  • Team collaboration and leadership
  • Strong verbal and written communication
  • Goal setting and tracking
  • Creative problem solving
  • Positive attitude
  • OSHA regulations compliance

Timeline

Shift Leader

Starbucks
06.2021 - 11.2024

Barista

Dunkin' Donuts
12.2020 - 06.2021

Take-Out Server

Hong Kong Cuisine
08.2020 - 12.2020

Diploma in Audio Engineering - Audio Engineering

SAE Institute of Technology

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Sabryna Meythaler