Sabrina Slove
Shorewood
Summary
Dynamic Automotive Sales Consultant with proven resilience under pressure at Woody Buick GMC. Expert in closing sales and enhancing customer satisfaction through personalized service and effective follow-up techniques. Recognized for building lasting relationships that drive repeat business and referrals, while maintaining high standards of service quality.
Overview
5
5
years of professional experience
Work History
Automotive Sales Consultant
Woody Buick GMC
06.2024 - Current
- Maintained up-to-date knowledge of inventory, features, and specifications to better serve customers.
- Delivered exceptional customer service, addressing concerns and resolving issues promptly.
- Developed strong relationships with customers for repeat business and referrals.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
Automotive Service Advisor
Woody Buick GMC
02.2023 - 06.2024
- Enhanced customer satisfaction by providing personalized automotive service recommendations based on vehicle diagnostics and maintenance history.
- Facilitated communication between customers, technicians, and other dealership departments to ensure a seamless service experience for all parties involved.
- Oversaw coordination of shuttle services and loaner vehicles for customers during prolonged repair times to minimize inconvenience and maintain satisfaction levels.
- Streamlined appointment scheduling processes for improved efficiency and increased daily service appointments.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Maintained a clean, organized, and professional service department environment that reflected positively on the dealership''s image and reputation.
- Developed strong rapport with customers by maintaining detailed records of their vehicles'' service history and proactively following up on upcoming maintenance needs.
- Assisted in inventory management, ordering necessary parts, and tracking backordered items to maintain optimal stock levels.
- Organized workflow among service department staff to ensure timely completion of repairs while minimizing wait times for customers.
Automotive Service Advisor
Rod Baker Ford & Quicklane
03.2021 - 02.2023
- Enhanced customer satisfaction by providing personalized automotive service recommendations based on vehicle diagnostics and maintenance history.
- Facilitated communication between customers, technicians, and other dealership departments to ensure a seamless service experience for all parties involved.
- Explained estimates and determined repair timelines to manage customer expectations.
- Maintained high customer satisfaction standards to meet or exceed targets.
Customer Service Advisor
Jiffy Lube
07.2020 - 03.2021
- Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Implemented strategies to reduce average handling time without compromising on service quality.
- Developed rapport with customers, fostering long-term relationships and repeat business.
- Maintained high-quality service standards, ensuring positive customer feedback.
- Reached out to customers to offer assistance with account and service issues, as well as propose new Product or service choices.
Education
High School Diploma -
Plainfield Central High School
Plainfield, IL12.2021
Skills
- Resilience under pressure
- Test drive facilitation
- Follow-up techniques
Timeline
Automotive Sales Consultant
Woody Buick GMC
06.2024 - Current
Automotive Service Advisor
Woody Buick GMC
02.2023 - 06.2024
Automotive Service Advisor
Rod Baker Ford & Quicklane
03.2021 - 02.2023
Customer Service Advisor
Jiffy Lube
07.2020 - 03.2021
High School Diploma -
Plainfield Central High School
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