Sabrina Lopez
Cyber Warrior Program
Summary
Dynamic and dedicated professional with extensive experience in swimming instruction and lifeguarding at Belvidere YMCA. Proven ability to enhance student confidence through tailored teaching methods and effective communication. Skilled in water safety and customer service, consistently ensuring a safe and enjoyable environment for all participants.
Skilled Lifeguard consistently remains calm and focused in stressful environments. Talented in swim instruction for all ages. Committed to promoting safety in and around large bodies of water. Certified in First Aid/CPR/AED.
Overview
5
5
years of professional experience
Work History
Swim Instructor
Belvidere YMCA
06.2025 - Current
- Used teaching aids such as kickboards, diving rings, and fins correctly to teach students.
- Maintained control and safety of class and kept children in flotation always within arm's reach.
- Taught daily swim instruction to students varying in ages and skill levels.
- Prepared equipment before each class class and stored items promptly after classes.
- Planned classes covering different ages and skill levels to prepare students for basic and advanced swimming needs.
- Took notes strengths and weaknesses of each child in class to track progress.
- Communicated clearly and positively with parents to ensure expectations were met and exceeded.
- Adapted teaching techniques to different learning styles.
- Collaborated with swim team coaches to develop successful training plans.
- Provided positive reinforcement and motivation to increase student confidence and performance.
Lifeguard
Family YMCA Belvidere
06.2025 - Current
- Monitored safety of guests in and around swimming pool.
- Attentively monitored swimmers to identify distress.
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Responded to emergency situations in a timely, efficient manner.
- Monitored pools and surrounding areas for adherence to safety protocols.
- Provided friendly customer service to guests and addressed concerns.
- Gave private lessons to special needs students and taught floating techniques and treading water.
Wait Staff Member
Waffle House
07.2024 - 03.2025
- Explained menu items and preparation methods to provide high level of customer service and promote dining atmosphere.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
- Leveraged knowledge of table clearing techniques such as napkin folding and refilling condiments to reset table during and after dining service.
- Set up dining room to promote welcoming environment and meet or exceed hospitality and service standards.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Served food and beverages promptly with focused attention to customer needs.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Sales Associate
Saffire Vapor & Kava Bar of Clarksville
07.2021 - 04.2022
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Prepared merchandise for sales floor by pricing or tagging.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Managed returns, exchanges and refunds in accordance with store policy.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Secretary
US Staffing
10.2020 - 05.2021
- Responded to emails and other correspondence to facilitate communication and enhance business.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Entered data into system and updated customer contacts with information to keep records current.
- Maintained electronic filing systems and categorized documents.
- Maintained daily report documents, memos and invoices.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
Education
High School Diploma -
Belvidere North High School
Belvidere, IL05-2013
Skills
- Swimming and water safety
- Customer service
- Equipment management
- Child supervision
- Certified lifeguard
- Student and class monitoring
- Rule enforcement
- Letter writing
- Office correspondence
- Requisition processing
- Phone reception
- Keyboarding skills
- Digital file management
Accomplishments
- Selected as mentor/trainer for new hires.
- Improved customer satisfaction by resolving issues in a timely manner.
- Pitch in to assist team members during times of unexpected high volume to optimize efficiency.
Timeline
Swim Instructor
Belvidere YMCA
06.2025 - Current
Lifeguard
Family YMCA Belvidere
06.2025 - Current
Wait Staff Member
Waffle House
07.2024 - 03.2025
Sales Associate
Saffire Vapor & Kava Bar of Clarksville
07.2021 - 04.2022
Secretary
US Staffing
10.2020 - 05.2021
High School Diploma -
Belvidere North High School