Sabrina Davis
Calumet City
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Highly motivated team player with passion for helping others. Possesses excellent organizational and communication skills and provides individualized assistance and support. Experienced in delivering guidance and education on various topics such as academics, behavior management and technology.
Overview
13
13
years of professional experience
Work History
Paraprofessional
School City Of Hammond
10.2025 - 06.2026
- Supported classroom activities, enhancing student engagement and learning outcomes.
- Assisted teachers in implementing individualized education plans for diverse learners.
- Trained new paraprofessionals on best practices for classroom management and support techniques.
- Monitored student progress, providing feedback to educators on performance and behavior.
- Led recreational activities, promoting social skills and teamwork among students.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Enhanced student support by delivering one-on-one and small group assistance in various subjects.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Collaborated with teachers to develop and implement individualized education plans for students with special needs.
- Monitored students on field trips, handling roll call, and group movement to keep youths safe in public settings.
Home Care Aide
Chicago Commons
03.2024 - 10.2025
- Provided compassionate personal care services, including bathing, grooming, and meal preparation.
- Assisted clients with mobility and daily living activities to enhance independence and comfort.
- Monitored client health conditions and reported changes to healthcare professionals for timely intervention.
- Developed and maintained trusting relationships with clients, fostering a supportive home environment.
- Assisted patients with daily living activities, promoting independence and quality of life.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Performed light housekeeping tasks as needed, creating a clean and comfortable environment for patients to thrive in.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Cooked tasty, nourishing meals for patients to promote better nutrition.
- Communicated regularly with clients' families to provide updates on health and wellbeing.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
Home Health Care Aide
IHSS Adult Services Program
04.2022 - 01.2024
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Monitored progress and documented patient health status changes to keep care team updated.
- Administered medication as directed by physician.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
- Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
Cashier/Customer Service
Chevron
08.2017 - 04.2019
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Handled approximately daily credit and cash transactions for customers with accuracy and speed.
- Counted money in drawers at beginning and end of each shift.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Used POS system to enter orders, process payments and issue receipts.
- Operated cash register to record transactions accurately and efficiently.
- Performed cash, card and check transactions to complete customer purchases.
- Completed file maintenance log for price discrepancies.
- Processed accurate and efficient sales and return transactions to facilitate customer satisfaction.
- Maintained reports of transactions and greeted customers when entering and leaving establishment.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Confirmed stock levels and expiration dates of merchandise.
- Answered phone calls and returned voicemails.
- Maintained regular communication with other gas stations and mini-marts under company ownership.
PSE Mail Processing Clerk
United States Post Office
11.2013 - 04.2014
- Sorted mail according to size, shape, and destination.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Provided service and sales to walk-in customers.
- Used automated mail processing equipment to sort and collate mail.
- Loaded and unloaded shipping containers and vehicles.
- Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Worked flexible hours; night, weekend, and holiday shifts.
- Carried out day-day-day duties accurately and efficiently.
- Performed routine preventive maintenance on sorting machines and removed envelope jams.
- Attached identification materials to packages and envelopes for delivery tracking and sorting.
Education
High School Diploma -
Cosumnes Oaks High School
Elk Grove, CA05.2012
Cosumnes River College
Sacramento, CASkills
- Performance Assessment
- Vitals Monitoring and Documentation
- Courteous with Strong Service Mindset
- Upselling Products and Services
- Issue and Complaint Resolution
- Calm and Professional Under Pressure
- Customer Retention Strategies
- Active Listening
- Microsoft Windows
- Microsoft Excel
- Microsoft Internet Explorer
- Customer Service and Assistance
- Persuasive Selling
- Engaging with Diverse Customers
- Patient care
- Medication Administration
- Special education support
- Patient
- Classroom organization
- Social skills training
- Child development
Timeline
Paraprofessional
School City Of Hammond
10.2025 - 06.2026
Home Care Aide
Chicago Commons
03.2024 - 10.2025
Home Health Care Aide
IHSS Adult Services Program
04.2022 - 01.2024
Cashier/Customer Service
Chevron
08.2017 - 04.2019
PSE Mail Processing Clerk
United States Post Office
11.2013 - 04.2014
High School Diploma -
Cosumnes Oaks High School
Cosumnes River College