Sabrina Bolt
Skokie
Summary
Results-driven sales strategist with a track record of boosting customer acquisition and strengthening client relationships. Demonstrated expertise in compliance management and operational oversight, leading to enhanced profitability and adherence to high standards.
Overview
23
23
years of professional experience
Work History
Branch Manager Vice President
Citibank
Niles
03.2025 - 12.2025
- Led branch operations to ensure compliance with banking regulations and policies.
- Managed team performance through coaching, training, and regular feedback sessions.
- Collaborated with regional leadership to align branch goals with corporate initiatives.
- Managed and inspired team members to perform to full potential, driving branch profitability.
- Monitored financial performance of the branch on a daily basis.
- Assigned duties to employees and examined work for accuracy, neatness and timeliness.
- Developed strategies to increase customer satisfaction and loyalty.
- Facilitated weekly meetings with staff members to discuss progress on current initiatives.
- Established and built customer relationships through targeted outreach and initiatives.
Branch Manager Assistant Vice President
Citibank
Glenview
10.2017 - 03.2025
- Assisted other branches when needed during peak periods or special projects.
- Boosted customer base, acquiring new customers and identifying needs to deliver relevant products.
- Designed sales and service strategies to improve revenue and retention.
- Conducted regular performance reviews for all employees in the branch.
- Resolved conflicts between staff members while maintaining professional relationships.
Assistant Branch Manager
Citibank
Northbrook
06.2015 - 10.2017
- Ensured compliance with banking regulations and policies through effective branch operations management.
- Coached and trained team members, providing regular feedback to enhance performance.
- Developed customer service strategies that improved client satisfaction and loyalty.
- Oversaw daily financial transactions, maintaining precise account records for accuracy.
- Coordinated staff schedules to maximize coverage during peak operational hours.
- Inspired team performance, driving profitability through motivation and support.
- Established strong relationships with clients to address financial needs and promote loyalty.
Teller Operations Specialist
Bank of America
Evanston
06.2003 - 06.2015
- Processed customer transactions accurately and efficiently at a leading financial institution.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Assisted in training new tellers on operational procedures and customer engagement techniques.
- Balanced bank's vault of daily cash for withdrawals and deposits.
- Handled cash transactions, balanced cash drawers, performed loan payments, and issued cashier's checks.
- Monitored daily operations of the teller line, ensuring all transactions were accurately processed.
Education
Some College (No Degree) -
Wilbur Wright College
Chicago, ILSkills
- Sales strategy and customer acquisition
- Compliance management
- Financial reporting
- Operations oversight
- Client relationship management
Accomplishments
Top performer Award Three time Leader of Excellent Winner.
Timeline
Branch Manager Vice President
Citibank
03.2025 - 12.2025
Branch Manager Assistant Vice President
Citibank
10.2017 - 03.2025
Assistant Branch Manager
Citibank
06.2015 - 10.2017
Teller Operations Specialist
Bank of America
06.2003 - 06.2015
Some College (No Degree) -
Wilbur Wright College