Sabrina Bolt
Skokie
Summary
Accomplished Branch Manager with a proven track record at Citibank and Bank of America, excelling in branch operations management and fostering robust customer relationships. Elevated customer satisfaction and exceeded sales targets through strategic leadership and employee development. Recognized for excellence with three Leader of Excellence awards, demonstrating an exceptional work ethic and relationship-building skills.
Overview
22
22
years of professional experience
Work History
Branch Manager
Citibank
06.2015 - Current
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Met deadlines by proactively managing individual and team tasks and streamlining process.
- Three time Leader of Excellence Winner.
Assistant Branch Manager
Bank of America
06.2003 - 07.2015
- ISupported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
- Trained and developed new team members in alignment with branch service standards and objectives.
- Monitored daily branch activities, quickly identifying areas requiring improvement or corrective action to maintain operational excellence.
- Oversaw successful completion of internal audits with minimal findings, demonstrating strong adherence to bank policies and regulations.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Trained and mentored new employees, fostering a positive work environment that led to higher retention rates.
- Built rapport with account holders by reaching out with product recommendations and account updates.
- Assisted in achieving branch sales goals by identifying potential cross-selling opportunities and promoting bank products and services.
- Started as a teller in 2003 at Lasalle Bank. Bank of America acquired Lasalle bank in 2007. In 2007 I was promoted to Sales and Service Specialist. Then I was promoted to Teller Operation Specialist (Asst Branch Manager).
- I was successful in leading the branch in multiple successful Audit.
Education
High School Diploma -
Amundsen High School
Chicago, IL06-1995
Skills
- Branch operations management
- Customer relationships
- Excellent time management skills
- Relationship building and management
- Excellent work ethic
- Employee development
Timeline
Branch Manager
Citibank
06.2015 - Current
Assistant Branch Manager
Bank of America
06.2003 - 07.2015
High School Diploma -
Amundsen High School
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