Kaylen Woods
Chicago
Summary
Seasoned Implementation Manager with background in effectively overseeing the execution of project plans, coordinating cross-functional teams and ensuring timely completion of tasks. Strengths include exceptional problem-solving abilities, strong leadership skills and adeptness at change management. Demonstrated success in previous roles by improving operational efficiency and fostering strong relationships with stakeholders.
Overview
7
7
years of professional experience
Work History
Implementation Manager
Jellyvision
Chicago
04.2023 - Current
- Led end-to-end implementation of SaaS solutions for clients across healthcare and retail sectors
- Managed multiple project timelines for the most complex customers with white glove levels of service
- Coordinate cross functional teams across the organization (engineering, sales, internal admin) to align on project goals and deliver solutions on time
- Analyzed customer feedback and identified areas for improvement in existing implementations or processes.
Associate Implementation Manager
Jellyvision
Chicago
05.2022 - 04.2023
- Managed multiple project timelines and resources for successful deployments.
- Facilitated communication between stakeholders and technical teams throughout projects.
- Mentored junior team members on best practices in project management methodologies.
- Worked closely with customers throughout the entire implementation process to ensure satisfaction with results.
Software Support Specialist, Tier II
Command Alkon
Chicago
05.2020 - 04.2022
- Managed all escalated tickets beyond Tier I support resolution in an efficient manner
- Conducted training sessions for internal and external users on new features and updates in software
- Lead in developing strategies for improving customer satisfaction levels
Software Support Specialist
Command Alkon
Chicago
08.2018 - 05.2020
- Assisted clients with troubleshooting and resolving software issues efficiently.
- Documented user inquiries and solutions in the ticketing system accurately.
- Collaborated with cross-functional teams to enhance product functionality.
Education
Bachelor of Science - Information Communication Technology
University of Kentucky
Lexington, KY05-2018
Skills
- Project management
- SaaS implementation
- Stakeholder management
- Interpersonal skills
- Technical documentation
- Problem solving
Timeline
Implementation Manager
Jellyvision
04.2023 - Current
Associate Implementation Manager
Jellyvision
05.2022 - 04.2023
Software Support Specialist, Tier II
Command Alkon
05.2020 - 04.2022
Software Support Specialist
Command Alkon
08.2018 - 05.2020
Bachelor of Science - Information Communication Technology
University of Kentucky