Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kaylen Woods

Chicago

Summary

Seasoned Implementation Manager with background in effectively overseeing the execution of project plans, coordinating cross-functional teams and ensuring timely completion of tasks. Strengths include exceptional problem-solving abilities, strong leadership skills and adeptness at change management. Demonstrated success in previous roles by improving operational efficiency and fostering strong relationships with stakeholders.

Overview

7
7
years of professional experience

Work History

Implementation Manager

Jellyvision
Chicago
04.2023 - Current
  • Led end-to-end implementation of SaaS solutions for clients across healthcare and retail sectors
  • Managed multiple project timelines for the most complex customers with white glove levels of service
  • Coordinate cross functional teams across the organization (engineering, sales, internal admin) to align on project goals and deliver solutions on time
  • Analyzed customer feedback and identified areas for improvement in existing implementations or processes.

Associate Implementation Manager

Jellyvision
Chicago
05.2022 - 04.2023
  • Managed multiple project timelines and resources for successful deployments.
  • Facilitated communication between stakeholders and technical teams throughout projects.
  • Mentored junior team members on best practices in project management methodologies.
  • Worked closely with customers throughout the entire implementation process to ensure satisfaction with results.

Software Support Specialist, Tier II

Command Alkon
Chicago
05.2020 - 04.2022
  • Managed all escalated tickets beyond Tier I support resolution in an efficient manner
  • Conducted training sessions for internal and external users on new features and updates in software
  • Lead in developing strategies for improving customer satisfaction levels

Software Support Specialist

Command Alkon
Chicago
08.2018 - 05.2020
  • Assisted clients with troubleshooting and resolving software issues efficiently.
  • Documented user inquiries and solutions in the ticketing system accurately.
  • Collaborated with cross-functional teams to enhance product functionality.

Education

Bachelor of Science - Information Communication Technology

University of Kentucky
Lexington, KY
05-2018

Skills

  • Project management
  • SaaS implementation
  • Stakeholder management
  • Interpersonal skills
  • Technical documentation
  • Problem solving

Timeline

Implementation Manager

Jellyvision
04.2023 - Current

Associate Implementation Manager

Jellyvision
05.2022 - 04.2023

Software Support Specialist, Tier II

Command Alkon
05.2020 - 04.2022

Software Support Specialist

Command Alkon
08.2018 - 05.2020

Bachelor of Science - Information Communication Technology

University of Kentucky
Kaylen Woods