Saad Patel
Chicago
Summary
Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies. Energetic and successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success. Successful at directing team operations and strengthening processes for maximum productivity. Experienced in directing cargo movements and maintaining security also experienced in front line customer greetings/welcoming. Good communication, planning and multitasking skills.
Overview
2025
2025
years of professional experience
Work History
Concierge/Reception Supervisor
WestBay Senior Living
11.2023 - Current
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
- Greeted guests upon arrival and offered directions to key amenities to cultivate quality hotel experiences.
Supervisor
Prospect Airport Services
04.2021 - Current
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions..
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Managed daily operations, ensuring smooth workflow and timely completion of tasks.
Security Liuetanent (Supervisor)
American Security Services
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Transportation Supervisor & Scheduler
The Carrington at Lincolnwood
10.2022 - 11.2023
- Managed routing, driver supervision and DOT compliance.
- Coordinated schedules and routes for drivers to ensure timely deliveries and customer satisfaction.
- Ensured proper documentation was completed accurately for all transportation operations, including driver logs, vehicle inspection reports, and accident/incident reports.
- Addressed issues swiftly, resolving conflicts between drivers, customers, or other stakeholders effectively.
Supervisor of F&B Department
The Carrington at Lincolnwood
10.2022 - 11.2023
- Making daily and monthly schedules for multiple destinations; working with everyone to accommodate their needs.
- Addressed issues swiftly, resolving conflicts between drivers, customers, or other stakeholders effectively.
- Maintained a clean and organized work environment to ensure compliance with health department regulations and company standards.
Education
Bachelor of Science - Aviation
Illinois Aviation Academy
Chicago, IL09.2026
High School Diploma -
CICS Northtown Academy
Chicago, IL06.2023
International Baccalaureate Degree - General Studies
Ronald Amundsen High School
Chicago, ILSkills
- Staff Management
- Customer Service
- Training and mentoring
- Employee Motivation
- Complex Problem-Solving
- Strategic Planning
- Staff Development
- Staff Discipline
- Processes and procedures
- Operations Management
- Policy Enforcement
- Expectation setting
- Teamwork and Collaboration
- Multitasking Abilities
- Time Management
- Decision-Making
- Organizational Skills
- Professionalism
Awards
- Northtown Honor Roll - YEARS
- Promotions - F&B Department
- Letters of Accommodations from Multiple Management Members in the Airline Department
Timeline
Concierge/Reception Supervisor
WestBay Senior Living
11.2023 - Current
Transportation Supervisor & Scheduler
The Carrington at Lincolnwood
10.2022 - 11.2023
Supervisor of F&B Department
The Carrington at Lincolnwood
10.2022 - 11.2023
Supervisor
Prospect Airport Services
04.2021 - Current
Bachelor of Science - Aviation
Illinois Aviation Academy
High School Diploma -
CICS Northtown Academy
Security Liuetanent (Supervisor)
American Security Services
International Baccalaureate Degree - General Studies
Ronald Amundsen High School
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