SAAD Muhammad
Lake Villa,IL
Summary
At Flextronics, I spearheaded system security enhancements and performance optimizations, showcasing my adeptness in IT procedure development and problem-solving abilities. My expertise in network troubleshooting and proactive approach in implementing solutions significantly boosted system efficiency, reflecting a blend of technical acumen and strategic foresight.
Personable and highly adaptable with strong foundation in IT systems. Possesses thorough understanding of network configurations and software troubleshooting, coupled with hands-on skills in hardware installation and maintenance. Capable of optimizing system performance and ensuring seamless operations to support organizational objectives.
Experienced with system troubleshooting, network management, and user support. Utilizes expertise to enhance system efficiency and minimize downtime. Knowledge of maintaining robust IT environments through proactive problem-solving and effective team collaboration.
Overview
7
7
years of professional experience
1
1
Certification
Work History
System Administrator
Flextronics
09.2021 - Current
- Developed and implemented system security policies, procedures and standards for the organization.
- Monitored systems performance to identify potential issues and provided solutions as needed.
- Implemented network services such as DHCP, DNS, Active Directory and Group Policy Objects.
- Installed, configured, maintained and administered multiple operating systems including Windows Server 2008, 2012, 2016, Linux Ubuntu and Red Hat Enterprise.
- Deployed software updates on all servers using WSUS server.
- Troubleshot networking connectivity issues within LAN and WAN environment utilizing packet sniffers such as Wireshark or tools.
- Managed, troubleshot, backed up and restored data, operating systems, files, documents and drivers to provide comprehensive systems management and support.
- Conducted basic troubleshooting to isolate and diagnose common system problems.
- Diagnosed, troubleshot and resolved hardware and system problems.
- Installed security software to protect networks.
- Resolved escalated help desk tickets promptly, providing high-quality support to end users experiencing technical issues.
- Assisted in the onboarding process of new employees by setting up workstations, provisioning accounts, and providing initial IT training as necessary.
- Delivered Tier 2 and Tier 3 support for problem identification, diagnosis and issue resolution.
- Troubleshot connectivity issues related to VPNs and LAN/WAN networks promptly so that remote workers had reliable connections.
- Supported the IT department during major technology upgrades and rollouts, minimizing disruptions to daily operations.
- Provided technical support for IT systems, ensuring seamless operation and minimal downtime.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Diagnosed and troubleshot hardware, software and network issues.
- Installed and configured operating systems and applications.
- Installed, configured and maintained computer systems and network connections.
- Streamlined helpdesk operations by developing standard operating procedures and implementing ticketing systems.
- Used ticketing systems to manage and process support actions and requests.
- Managed high levels of call flow and responded to technical support needs.
IT Support Specialist
SAMINA CORPORATION
04.2018 - 07.2021
- Used ticketing systems to manage and process support actions and requests.
- Installed and configured operating systems and applications.
- Configured hardware, devices, and software to set up work stations for employees.
- Installed, configured and maintained computer systems and network connections.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Managed high levels of call flow and responded to technical support needs.
- Diagnosed and troubleshot hardware, software and network issues.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Created user accounts and assigned permissions.
Education
Associate of Applied Science - CIT- Network Administration And Cybersecurity
College of Lake County
Grayslake, IL05.2026
Skills
- User access management
- Firewall configuration
- System monitoring
- Network performance monitoring
- Software testing
- Network configuration
- Problem-solving abilities
- Technical Documentation
- Network troubleshooting
- Remote support
- Help desk support
- VPN configuration
- Wireless networking
- Data center operations
- IT documentation
- Hardware troubleshooting
Certification
- AWS CERTIFIED CLOUD PRACTITIONER (expires on december 26,2025)
- WINDOWS OPERATING SYSTEM
- COMPEREHENSIVE DATABASE
Education and Training
true,other,Grayslake, IL
Contact
Lake Villa, IL 60046
Timeline
System Administrator
Flextronics
09.2021 - Current
IT Support Specialist
SAMINA CORPORATION
04.2018 - 07.2021
- AWS CERTIFIED CLOUD PRACTITIONER (expires on december 26,2025)
- WINDOWS OPERATING SYSTEM
- COMPEREHENSIVE DATABASE
Associate of Applied Science - CIT- Network Administration And Cybersecurity
College of Lake County
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