Rylah Dunning
Dr. Susan Rife & Associates
Chicago Heights
24
Years of experience
Results-driven Practice Manager with expertise in enhancing patient care, operational workflows, and staff management. Committed to fostering quality improvement and customer service excellence through effective communication.
Work History
Practice Manager
6 Years 6 Months- Led operational workflows to enhance patient care and clinic efficiency.
- Implemented electronic health record systems for streamlined patient documentation and scheduling.
- Directed recruitment and onboarding of 7 new team members to improve patient retention and service quality.
- Assisted patients with a better understanding of their insurance platforms and prior authorizations process.
- Managed payroll and PTO requests for all staff members including the providers.
Mortgage Specialist
11 Months- Managed mortgage loan applications, ensuring compliance with regulatory requirements and internal policies.
- Collaborated with clients to assess financial needs and provide tailored mortgage solutions.
- Streamlined documentation processes, enhancing efficiency in loan processing timelines.
- Trained junior staff on underwriting procedures and best practices for customer service excellence.
Mortgage Compliance Writer
14 Years 9 Months- Handled regulatory inquiries from various channels such as CFPB, Attorney General, and State Representative.
- Thoroughly investigated complaints and interpreted findings with written correspondence to the appropriate channel.
- Edited and proofread written materials, enhancing clarity and professionalism.
- Ensured timely resolution and worked closely with our legal team to mitigate any potential risks.
Education
Associate of Science
Skills
Schedule management
Practice management
Staff management
Workflow management
Patient care
Customer Service
Quality Improvement
Timeline
Practice Manager
Dr. Susan Rife & Associates
04.2019 - 10.2025Read More
Mortgage Specialist
Dovenmuehle Mortgage Inc.
01.2018 - 12.2018Read More
Mortgage Compliance Writer
HSBC Bank USA
03.2002 - 12.2016Read More
South Suburban College of Cook County
Associate of Science
Read More