RYANNE SMITH
Chicago
Summary
Dynamic professional with a proven track record at multiple medical aesthetic practices, excelling in performance improvement and guest relations management. Skilled in developing standard operating procedures and training programs, I leverage analytical thinking and emotional intelligence to enhance operational workflows and elevate client experiences. Passionate about driving success in fast-paced environments and known for a consistently positive attitude.
Overview
7
7
years of professional experience
Work History
Concierge & Tech Coordinator
The Confidence Bar
Chicago
03.2025 - Current
- Delivered luxury concierge service to all patients and guests, enhancing experience.
- Assisted in appointment scheduling, client information verification, and payment processing.
- Developed standard operating procedures to streamline business and operational processes.
- Provided training support to new hires on software programs used in facility.
- Created educational videos for confidence bar preceptorship, improving training resources.
- Coordinated inventory ordering and tracking to maintain optimal stock levels.
- Represented business at industry conferences and local events to increase visibility.
Implementation Specialist
Advanced MedAesthetic Partners
Remote
04.2023 - 03.2025
- Zenoti Super User
- Implemented Modernizing Medicine tools to improve electronic medical records management efficiency.
- Facilitated transition of charting systems for newly acquired practices, ensuring integration with existing workflows.
- Collaborated with stakeholders to develop effective SOPs for the enterprise.
- Oversaw collaboration among multiple stakeholders to enhance operational workflows and drive project success.
- Maximized Slack features to streamline team communication and project collaboration.
- Leveraged Slack for efficient communication across teams.
- Trained new practice staff on charting and project management systems.
- Edited consents and SOPs to enhance clarity and compliance.
Learning & Development Coordinator
Chapter Aesthetic Studio, Chapter University
Fargo
02.2022 - 04.2023
- Developed learning paths and instructional content to enhance training programs.
- Designed, distributed, and analyzed surveys to gather training feedback.
- Designed and updated PowerPoint slide decks to enhance engagement in training sessions.
- Compiled and organized content spreadsheets in Excel for streamlined resource management.
- Monitored and ordered inventory needed for training facility operations.
- Oversaw facility management aspects to ensure optimal training environment.
- Coordinated travel and equipment orders for new hires to ensure seamless onboarding process.
- Supported onboarding and implementation processes for new employees, ensuring seamless integration.
Guest Service Specialist
Chapter Aesthetic Studio
Fargo
06.2020 - 02.2022
- Achieved daily, monthly, and yearly sales goals for booking and guest retention.
- Resolved guest concerns by reviewing charts and collaborating with nursing staff and management to enhance guest satisfaction.
- Leveraged thorough knowledge of treatments and products to maximize results for each guest.
- Scheduled appointments and managed office duties to ensure smooth operations.
Research Intern
Sanford Health
Fargo
09.2019 - 04.2020
- Presented findings periodically to research and ethics boards, ensuring compliance with protocols.
- Analyzed and entered patient data from research, collaborating with NICU and PICU medical staff to enhance data accuracy.
- Maintained accurate patient records using Sanford Health computer systems, supporting research initiatives and compliance.
- Developed proficiency in Microsoft Excel and PowerPoint for effective data organization and visualization, improving presentation clarity.
Education
Bachelor of Science - Psychology, Biology
North Dakota State University
Fargo, ND12-2021
Skills
- Guest relations management
- Performance improvement
- Guest relations
- Software training and development
- Software training
- Operational procedures
- EMR expertise
- Analytical thinking
- Attention to detail
- Fast-paced environment adaptability
- Adaptability
- Emotional intelligence
- Instructional design
Timeline
Concierge & Tech Coordinator
The Confidence Bar
03.2025 - Current
Implementation Specialist
Advanced MedAesthetic Partners
04.2023 - 03.2025
Learning & Development Coordinator
Chapter Aesthetic Studio, Chapter University
02.2022 - 04.2023
Guest Service Specialist
Chapter Aesthetic Studio
06.2020 - 02.2022
Research Intern
Sanford Health
09.2019 - 04.2020
Bachelor of Science - Psychology, Biology
North Dakota State University