Ryan williams
Evanston
Summary
Dynamic professional with a proven track record in leadership and team management at Oberweis Ice Cream and Dairy Store, adept at enhancing team performance and customer satisfaction. Skilled in chemical handling and safety procedures, with a strong focus on resolving complex customer issues and improving operational efficiency. Demonstrates exceptional problem-solving and communication abilities.
Overview
9
9
years of professional experience
Work History
Pest Control Service Technician
Aptive Environmental
08.2020 - 01.2025
- Managed daily routes, providing pest control services for residential customers.
- Applied and mixed pest control chemicals safely and effectively to resolve infestations.
- Educated customers on pest prevention and maintenance strategies.
- Maintained records of services performed and scheduled follow-up visits.
- Ensured all safety and environmental standards were adhered to in the handling of chemicals.
Shift Manager
Oberweis Ice Cream and Dairy Store
10.2015 - 08.2020
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Education
High School Diploma -
Hampshire Highschool
Hampshire, IL06-2016
Skills
- Leadership & Team Management
- Inventory Management & Money Handling
- Customer Service & Communication
- Chemical Handling & Safety Procedures
Timeline
Pest Control Service Technician
Aptive Environmental
08.2020 - 01.2025
Shift Manager
Oberweis Ice Cream and Dairy Store
10.2015 - 08.2020
High School Diploma -
Hampshire Highschool
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