Ryan Walker
East Moline
Summary
Resourceful Route Specialist known for high productivity and efficient completion of tasks. Specialize in route optimization, time management, and customer service. Excel in communication, problem-solving, and adaptability to ensure smooth operations and client satisfaction.
Overview
10
10
years of professional experience
Work History
Route Specialist
Cintas
Davenport
11.2024 - Current
- Maintained accurate inventory records for delivered products and supplies.
- Ensured compliance with safety standards during route execution and delivery.
- Collaborated with team members to resolve logistical challenges promptly.
- Trained new staff on route procedures and customer service expectations.
- Utilized company software to track deliveries and manage customer information.
- Identified and resolved customer service issues in a timely manner.
- Assisted in resolving customer complaints related to service issues or late deliveries.
Sales Service Representative
Cintas
Davenport
07.2022 - 11.2025
- Managed customer inquiries and provided tailored service solutions.
- Educated clients on product offerings to meet their specific needs effectively.
- Resolved customer complaints swiftly to maintain positive relationships and loyalty.
- Facilitated communication between departments to streamline service delivery processes.
- Maintained accurate records of all customer interactions using CRM software systems.
- Followed up with leads and referrals to share pertinent sales information.
- Offered ongoing support to customers after sales by answering additional questions and resolving issues.
- Increased revenue by applying in-depth product or service knowledge and persuasive communication skills to complete sales.
- Evaluated customer desires and budgetary constraints to pick best products or services.
- Provided proactive support by proactively reaching out to clients about their needs or concerns.
- Collaborated with marketing teams on promotional campaigns designed to increase sales volume.
Assistant service sales representative
Cintas
Davenport
07.2021 - 06.2022
- Assist the SSR in running their route. Know the people to talk to, to continue providing excellent service both when the SSR was there and when the SSR was on PTO.
- Identified areas of improvement in existing processes and implemented solutions accordingly.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Picking Lead
Quad city freight
Milan
07.2018 - 07.2021
- Oversaw daily picking operations and ensured efficient workflow in the warehouse.
- Trained new team members on picking procedures and safety practices.
- Coordinated with inventory management to maintain accurate stock levels.
- Implemented best practices for order accuracy and timely fulfillment.
- Monitored equipment performance and reported maintenance needs promptly.
- Collaborated with shipping teams to streamline dispatch processes and schedules.
- Conducted regular audits of picking areas to uphold cleanliness and organization.
Assistant Store Leader
GameStop
Moline
06.2015 - 03.2018
- Assisted in managing daily store operations and staff scheduling.
- Trained new employees on company policies and customer service standards.
- Monitored inventory levels and organized product displays for optimal visibility.
- Collaborated with team members to enhance the customer shopping experience.
- Resolved customer inquiries and complaints to maintain satisfaction levels.
- Implemented promotional strategies to boost sales and engage customers effectively.
- Conducted regular audits of store processes to identify areas for improvement.
- Assisted customers, answered questions and resolved problems for stellar customer service.
- Oversaw daily operations by delegating tasks, managing shift changes and conducting keyholder duties to open and close business.
- Trained staff on daily duties and supervised and provided feedback, resulting in improved performance and customer satisfaction.
- Resolved customer complaints in a professional manner.
- Coached employees to help each reach true potential and expand skill sets.
- Oversaw inventory receiving, stocking, pricing and returns by coordinating with vendors and directing employees.
Education
Some College (No Degree) - Art
Black Hawk College
Moline, ILSkills
- Route optimization
- Inventory management
- Delivery tracking
- Safety compliance
- Customer service
- Route optimization expertise
- Stress tolerance
- Conflict resolution
- Adaptability and flexibility
Timeline
Route Specialist
Cintas
11.2024 - Current
Sales Service Representative
Cintas
07.2022 - 11.2025
Assistant service sales representative
Cintas
07.2021 - 06.2022
Picking Lead
Quad city freight
07.2018 - 07.2021
Assistant Store Leader
GameStop
06.2015 - 03.2018
Some College (No Degree) - Art
Black Hawk College