Ryan Sullivan
Lake in the Hills
Summary
Dedicated and results-driven small business owner with hands-on experience operating a successful pressure washing service. Proven ability to build strong client relationships, manage scheduling and logistics, and deliver high-quality service that drives repeat business and referrals. Experienced in working with residential and commercial clientele. Committed to efficiency and customer satisfaction.
Overview
10
10
years of professional experience
Work History
Owner
Sullivan Pressure Wash
02.2020 - Current
- Efficiently managed past and current client records using QuickBooks, including names, addresses, service charges, and cleaning schedules.
- Scheduled client appointments through phone, email, or social media platforms, ensuring timely communication and efficient booking processes.
- Secured long-term cleaning contracts with major commercial clients, including Walmart, significantly increasing the company's annual revenue.
- Achieved 15% increase in client retention or sales through referrals and repeat customers.
- Consulted with clients to understand their exterior cleaning needs and designed personalized exterior cleaning packages for them.
- Developed and executed marketing initiatives, including targeted email campaigns and engaging social media content, to increase brand visibility and client engagement.
Vendor
Prepango
10.2021 - Current
- Monitor vending machine performance metrics closely, ensuring accuracy in stock levels and prompt resolution of discrepancies.
- Implemented strategic restocking schedules to keep products available and improve customer satisfaction.
- Updated the team on deliveries and product counts to keep everyone informed and organized.
- Informed clients about product information to spark interest, answer questions, and help increase sales.
Retail Sales Associate
Hollister Co
11.2014 - 08.2016
- Keep up with promotions and new product launches to inform and assist customers effectively.
- Greet and assist customers on the sales floor, ensuring a welcoming and helpful environment.
- Collaborate with team members to meet daily sales goals and customer service targets.
- Process transactions efficiently using POS system, including cash, card, and returns.
Education
Associate's Degree - Liberal Arts
McHenry County College
Crystal Lake, IL01.2019
Skills
- Managing Client Records
- Client Consulting
- Sales & Upselling Techniques
- Budget Planning
- Communication & Customer Service
- Conflict Resolution
- Digital Marketing & Social Media
Timeline
Vendor
Prepango
10.2021 - Current
Owner
Sullivan Pressure Wash
02.2020 - Current
Retail Sales Associate
Hollister Co
11.2014 - 08.2016
Associate's Degree - Liberal Arts
McHenry County College
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