Ryan Stepney
Chicago
Summary
Multi-tasker with 7+ years customer service and research support experience. Proven ability to enhance operational efficiency through effective employee training and meticulous attention to detail. Adept at utilizing Microsoft Office to streamline processes and improve data accuracy, driving success in fast-paced environments. 10 Key 7000 strokes; Typing 45 WPM
Overview
7
7
years of professional experience
Work History
Warehouse Assistant
Amazon
Matteson
10.2021 - Current
- Utilized barcode scanner to accurately track all goods entering or leaving the warehouse.
- Assisted in training new employees on warehouse operations procedures.
- Packed goods for shipment, including labeling boxes and preparing shipping documents.
- Received and processed incoming orders, ensuring accuracy of information.
- Provided training for new staff members on safe handling procedures.
Data Entry Clerk
JP Morgan Chase
Chicago
07.2019 - 08.2021
- Maintained confidentiality of sensitive information entered into the system.
- Updated existing records with new or revised information as needed.
- Organized files according to established procedures for easy retrieval later on.
- Input client information into spreadsheets and company database to provide leaders with quick access to essential client data.
Customer Service Representative Intern
Bbrcwebsite
Chicago
12.2017 - 04.2019
- Participated in team meetings to discuss strategies for improving customer satisfaction ratings.
- Provided customers with product and service information.
- Identified opportunities to upsell products and services based on customer needs analysis.
- Listened to customer needs to identify and recommend best products and services.
Education
Associate of Arts - Business Economics
Kennedy King College
Chicago, IL05-2025
Skills
- Customer service
- Team collaboration
- Effective communication
- Attention to detail
- Deadline driven
- Employee training
- Recordkeeping
- Microsoft office
References
References available upon request.
Timeline
Warehouse Assistant
Amazon
10.2021 - Current
Data Entry Clerk
JP Morgan Chase
07.2019 - 08.2021
Customer Service Representative Intern
Bbrcwebsite
12.2017 - 04.2019
Associate of Arts - Business Economics
Kennedy King College
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