Ryan Seyller
ELGIN,IL
Summary
Proven track record in enhancing customer satisfaction and game integrity at Rivers Casino Des Plaines, leveraging expert game knowledge and exceptional guest relations. Skillfully managed high-stress situations and maintained compliance with gaming regulations. Demonstrated reliability and active listening in resolving complaints, ensuring smooth table game operations and employee training.
Focused Project Manager adept at planning, directing and maintaining continuous operations in various departments. Experienced in directing manufacturing employees and keeping efficient production in accordance with quality standards. Applying creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions.
Overview
29
29
years of professional experience
Work History
Dual Rate Table Games Supervisor
Rivers Casino Des Plaines
07.2011 - Current
- Enhanced customer satisfaction by efficiently managing table game operations and ensuring a smooth gaming experience.
- Maintained optimal game integrity by closely monitoring dealer performance and addressing any discrepancies or issues.
- Managed challenging situations involving dissatisfied customers or potential security concerns, maintaining professionalism at all times.
- Ensured compliance with state gaming regulations through diligent monitoring of all gaming activities on the casino floor.
- Established strong relationships with players by providing exceptional customer service and promptly resolving disputes.
Table Games Dealer
Grand Victoria Casino Elgin
02.2005 - 07.2011
- Managed high-stress situations effectively, remaining calm under pressure while maintaining professionalism with guests.
- Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
- Managed chips and money transactions with attention to detail to prevent fraud.
- Adhered to all gaming regulations and procedures to maintain legal and ethical operation.
- Assisted players with placing bets, educating on game rules to increase understanding.
- Answered players questions and resolved disputes to provide excellent customer service.
Project Manager
Cabworks
01.2002 - 01.2004
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
Custom Cabinet Maker
TPI Inc.
06.1995 - 10.2001
- Delivered exceptional results by utilizing advanced woodworking techniques for precise cutting, shaping, and finishing of materials.
- Managed multiple projects simultaneously while maintaining deadlines and exceeding client expectations.
- Maintained a safe and clean workspace by adhering to safety protocols and implementing proper organization techniques.
- Ensured high-quality craftsmanship through meticulous attention to detail and adherence to industry standards.
- Achieved consistent client satisfaction with expert installation of custom cabinetry in residential spaces.
- Installed hardware such as drawer pulls, hinges, and handles.
- Measured and cut materials to specified dimensions to achieve precise fit.
Education
No Degree - Business
Elgin Community College
Elgin, ILHigh School Diploma -
Elgin High School
Elgin, IL06.1992
Skills
- Guest Relations
- Training employees
- Resolving Complaints
- Reliability
- Active Listening
- Project tracking
- Customer Relations
Timeline
Dual Rate Table Games Supervisor
Rivers Casino Des Plaines
07.2011 - Current
Table Games Dealer
Grand Victoria Casino Elgin
02.2005 - 07.2011
Project Manager
Cabworks
01.2002 - 01.2004
Custom Cabinet Maker
TPI Inc.
06.1995 - 10.2001
No Degree - Business
Elgin Community College
High School Diploma -
Elgin High School
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