Ryan Seibert

• Spearheaded change initiatives that resulted in significant process improvements.
• Drove financial performance through productivity analysis, control cost cutting, and resource planning.
• Provided exceptional leadership through clear communication of expectations and goals for team members at all levels within the organization.
• Coach company service managers on best practices, goals and leadership skills.

• Collaborated with sales teams to identify opportunities for upselling, leading to increased revenue generation.
• Conducted thorough analysis of client feedback data, allowing for continuous improvement of service offerings.
• Managed cross-functional projects with various departments, ensuring timely completion and alignment with company goals.
• Evaluated competitor offerings on an ongoing basis to maintain awareness of industry trends and inform future strategic decisions accordingly.

Freightliner of Evansville was bought out by Truck Centers Inc in 2013.

Worked with the sales team on ordering trucks and handled in house accounts.

Improved warranty recovery and efficiency.

• Improved customer satisfaction by efficiently managing warranty claims and promptly addressing concerns.
• Managed budgetary responsibilities for the warranty department, ensuring cost-effective allocation of resources.
• Developed a comprehensive training program for new hires, ensuring they quickly acquire the necessary skills and knowledge to excel as Warranty Managers within the company.
• Provided exceptional technical support services, troubleshooting complex issues with minimal need for follow-up visits or additional repair work required under the manufacturer''s warranty coverage.