Ryan Rafter
Oswego
Summary
Goal-driven banking professional well-versed in managing diverse customer needs with speed and efficiency. Maximizing satisfaction and bank revenue through hands-on service and support, knowledgeable product recommendations and persuasive communication skills.
Overview
9
9
years of professional experience
Work History
Universal Banker
First Secure Community Bank
Sugar Grove, IL
07.2024 - Current
- Provide quality customer service on existing and new customer relationships
- Perform all required maintenance on accounts
- Knowledge of bank products and services in order to recommend appropriate products and services to the customer
- Ensure that daily wire transactions are documented and performed accurately
- Edit and report all account openings and maintenance performed throughout the month
Retail Banker II
Woodforest National Bank
Oswego, IL
04.2022 - 07.2024
- Explain new products, opening new accounts, cross-sell products that best suite the customer, and respond to customer complaints
- Perform daily teller transactions
- Seek out new possible customers and assist them with finding the product that best suit them
Co-Manager
Speedway LLC
Plainfield, IL
06.2021 - 04.2022
- The upkeep of store maintenance and store merchandise
- Overseeing and directing all store employees in the absence of the Store manager
- Providing support for the store beyond regular work hours
- Providing a clean, friendly environment for customer service
- Ensuring proper execution of company standards in regard to vendor relations, regular inventory audits and counts, as well as executing company sales and promotions
Overnight Supervisor
Professional Security Consultants
Joliet, IL
12.2016 - 05.2020
- Oversees all nightly security operations which includes but is not limited to:
- Ensures that customers on Louis Joliet Mall property have a safe and pleasant experience
- Creates overnight data logs of the shift events
- Performs all standard safety inspections on the premises
- Maintains daily inventory logs of all security equipment
- Rescheduling fellow security officers in case of call-offs or emergencies
Retail Store Manager
Napervile Gaming Goat
Napervile, IL
10.2015 - 11.2016
- Oversaw store operations, including opening and closing procedures, cash management, safety compliance
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized
- Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution
- Managed inventory control, ensuring optimal stock levels for in-demand products and reducing excess merchandise
Education
General High School Education -
Plainfield Central High School
Plainfield, Illinois01.2010
Skills
- Organized and detail oriented
- Customer Service
- Proficient in Microsoft Word/Excel
- Time Management Skills
- Cash Handling
- Cross Sales
- Staff Training
- Audit Procedures
- Excellent verbal communication skills
- Multi-tasking
- Leadership Skills
- Electronic Funds Transfers
- Portfolio management
- New account setup
- Loss prevention
- Recordkeeping requirements
- Resourcefulness
- Self-motivated nature
- Meeting sales goals
- Developing customer relationships
Timeline
Universal Banker
First Secure Community Bank
07.2024 - Current
Retail Banker II
Woodforest National Bank
04.2022 - 07.2024
Co-Manager
Speedway LLC
06.2021 - 04.2022
Overnight Supervisor
Professional Security Consultants
12.2016 - 05.2020
Retail Store Manager
Napervile Gaming Goat
10.2015 - 11.2016
General High School Education -
Plainfield Central High School