Ryan Rafter
Oswego
Summary
Goal-driven banking professional well-versed in managing diverse customer needs with speed and efficiency. Maximizing satisfaction and bank revenue through hands-on service and support, knowledgeable product recommendations and persuasive communication skills.
Overview
9
9
years of professional experience
Work History
Universal Banker
First Secure Community Bank
07.2024 - Current
- Provide quality customer service on existing and new customer relationships
- Perform all required maintenance on accounts
- Knowledge of bank products and services in order to recommend appropriate products and services to the customer
- Ensure that daily wire transactions are documented and performed accurately
- Edit and report all account openings and maintenance performed throughout the month
Retail Banker II
Woodforest National Bank
04.2022 - 07.2024
- Explain new products, opening new accounts, cross-sell products that best suite the customer, and respond to customer complaints
- Perform daily teller transactions
- Seek out new possible customers and assist them with finding the product that best suit them
Co-Manager
Speedway LLC
06.2021 - 04.2022
- The upkeep of store maintenance and store merchandise
- Overseeing and directing all store employees in the absence of the Store manager
- Providing support for the store beyond regular work hours
- Providing a clean, friendly environment for customer service
- Ensuring proper execution of company standards in regard to vendor relations, regular inventory audits and counts, as well as executing company sales and promotions
Overnight Supervisor
Professional Security Consultants
12.2016 - 05.2020
- Oversees all nightly security operations which includes but is not limited to:
- Ensures that customers on Louis Joliet Mall property have a safe and pleasant experience
- Creates overnight data logs of the shift events
- Performs all standard safety inspections on the premises
- Maintains daily inventory logs of all security equipment
- Rescheduling fellow security officers in case of call-offs or emergencies
Retail Store Manager
Napervile Gaming Goat
10.2015 - 11.2016
- Oversaw store operations, including opening and closing procedures, cash management, safety compliance
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized
- Improved customer satisfaction through proactive engagement, attentive service, and efficient problem resolution
- Managed inventory control, ensuring optimal stock levels for in-demand products and reducing excess merchandise
Education
General High School Education -
Plainfield Central High School
Plainfield, Illinois01.2010
Skills
- Organized and detail oriented
- Customer Service
- Proficient in Microsoft Word/Excel
- Time Management Skills
- Cash Handling
- Cross Sales
- Staff Training
- Audit Procedures
- Excellent verbal communication skills
- Multi-tasking
- Leadership Skills
- Electronic Funds Transfers
- Portfolio management
- New account setup
- Loss prevention
- Recordkeeping requirements
- Resourcefulness
- Self-motivated nature
- Meeting sales goals
- Developing customer relationships
Timeline
Universal Banker
First Secure Community Bank
07.2024 - Current
Retail Banker II
Woodforest National Bank
04.2022 - 07.2024
Co-Manager
Speedway LLC
06.2021 - 04.2022
Overnight Supervisor
Professional Security Consultants
12.2016 - 05.2020
Retail Store Manager
Napervile Gaming Goat
10.2015 - 11.2016
General High School Education -
Plainfield Central High School
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