Ryan Marshall
Homer Glen
Summary
Dynamic professional with a proven track record at Chautauqua Institution, excelling in customer service and communication. Expertise in data collection and behavior modification enhances client experiences and fosters team collaboration. Committed to promoting satisfaction and resolving issues in fast-paced environments while ensuring operational excellence.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Ticketing & Information Agent
Chautauqua Institution
Chautauqua
05.2025 - 08.2025
- Efficiently processed ticket requests and managed customer inquiries.
- Assisted customers with bookings, cancellations, and refunds to enhance service delivery.
- Collaborated with team members to address and resolve ticketing issues promptly.
- Promoted customer satisfaction by providing knowledgeable and friendly service both face-to-face and over the phone.
Registered Behavior Technician
By Your Side - Autism Therapy Services
Darien
01.2024 - 05.2025
- Provided one-on-one instruction to children with autism across various settings.
- Tracked client progress and behavior changes through data collection.
- Delivered direct support during therapy sessions to enhance skill development.
- Monitored client reactions, adjusting strategies in real time as necessary.
- Engaged students using play activities, integrating therapeutic techniques effectively.
Fitness Desk Attendant
Missouri Athletic Club
Town and Country
09.2022 - 12.2023
- Maintained cleanliness and organization of the fitness area and equipment.
- Monitored members to ensure safety and compliance with policies.
- Ensured that all areas of the facility were adequately stocked with towels and cleaning equipment.
- Processed sales of sports products and routinely stocked inventory.
Customer Relations Representative
Chautauqua Instititution
Chautauqua
06.2021 - 08.2021
- Delivered direct customer assistance for ticketing, events, and logistics to optimize satisfaction.
- Administered daily operations of events ticket office, including ticket sales and distribution.
- Managed guest services and cash handling to enhance operational efficiency.
- Processed orders efficiently to maintain smooth event logistics.
Youth Activities Center Representative
Chautauqua Institution
Chautauqua
05.2021 - 08.2021
- Conducted an array of tasks to provide efficient delivery of events and meals for a Summer Youth Program.
- Cleaned equipment, maintained inventory, and tracked sales through cash transactions
Education
Master of Arts - Clinical Mental Health Counseling
Lewis University
Romeoville, IL12-2026
Bachelor of Arts - Psychology
Saint Louis University
St. Louis, MO12-2023
Study Abroad
Saint Louis University - Madrid
Madrid, SpainSkills
- Product sales
- Data collection
- Effective communication
- Team collaboration
- Behavior modification
- Customer service
Certification
- Psychological First Aid - John Hopkins University
- Counseling on Access to Lethal Means - Zero Suicide Institute
- Preventing Suicides in Emergency Departments - Zero Suicide Institute
- Responsible Conduct of Research (RCR) - CITI Program
- Social and Behavioral Research - CITI Program
- Illinois BASSET
Affiliations
- Part-time Uber Driver
- Former DEI and Philanthropy Chair - Sigma Tau Gamma
References
References available upon request.
Timeline
Ticketing & Information Agent
Chautauqua Institution
05.2025 - 08.2025
Registered Behavior Technician
By Your Side - Autism Therapy Services
01.2024 - 05.2025
Fitness Desk Attendant
Missouri Athletic Club
09.2022 - 12.2023
Customer Relations Representative
Chautauqua Instititution
06.2021 - 08.2021
Youth Activities Center Representative
Chautauqua Institution
05.2021 - 08.2021
Master of Arts - Clinical Mental Health Counseling
Lewis University
Bachelor of Arts - Psychology
Saint Louis University
Study Abroad
Saint Louis University - Madrid
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