Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ryan Koss

Prospect Heights

Summary

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines. Looking for a company I can grow with and stick with for the long haul.

Overview

8
8
years of professional experience

Work History

Service Technician / Administrative Assistant

Alert Protective Services
12.2024 - 03.2025
  • Inspected equipment to diagnose operational issues.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Adhered to safety protocols and policies to reduce workplace hazards.
  • Completed clerical tasks such as filing, copying, and distributing mail.
  • Assisted with daily office tasks, contributing to a well-run work environment.
  • Maintained office supply inventory
  • Counted stock and recorded for inventory recordkeeping.

Virtual Service Technician

ADT Security
07.2020 - 10.2024
  • Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
  • Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
  • Conducted root cause analyses for recurring technical issues, minimizing future disruptions.
  • Ensured reliable network connectivity, closely monitoring system performance and making adjustments as needed.
  • Improved customer satisfaction, swiftly addressing and resolving technical inquiries and issues.
  • Tested systems, noting issues and completing preventive maintenance.
  • Delivered personalized customer service, fostering positive brand image.

Service Technician

ADT
07.2019 - 07.2020
  • Ensured safety protocols were followed at all times during installations, minimizing accidents or injuries on job sites.
  • Improved system functionality by updating software and firmware regularly.
  • Enhanced security system performance by troubleshooting and repairing faulty equipment.
  • Maximized system reliability by performing thorough testing after each installation.
  • Assisted customers in understanding their security systems, resulting in increased confidence in the technology provided.
  • Provided training sessions for new technicians, sharing best practices and promoting a culture of continuous improvement within the team.

Service Technician

Comcast
01.2018 - 06.2019
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
  • Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
  • Optimized system performance thorough testing and analysis.
  • Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.

Cleaning Crew Member

Condo Care Home Services
05.2017 - 09.2018
  • Handled equipment, chemicals, and materials properly and with caution.
  • Cleaned and organized restrooms by restocking dispensers, sanitizing fixtures and spot cleaning partition walls and doors.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Enhanced cleanliness standards by consistently maintaining a well-organized and efficient cleaning routine.
  • Demonstrated attention to detail while performing thorough cleaning services for optimal client satisfaction.
  • Collaborated effectively with other crew members for efficient completion of assigned tasks.

Education

High School Diploma -

Schaumburg High School
Schaumburg, IL
01-2016

Skills

  • System troubleshooting
  • Equipment inspection
  • Network configuration
  • Preventive maintenance
  • Customer education
  • Inventory management
  • Safety compliance
  • Effective communication

Timeline

Service Technician / Administrative Assistant

Alert Protective Services
12.2024 - 03.2025

Virtual Service Technician

ADT Security
07.2020 - 10.2024

Service Technician

ADT
07.2019 - 07.2020

Service Technician

Comcast
01.2018 - 06.2019

Cleaning Crew Member

Condo Care Home Services
05.2017 - 09.2018

High School Diploma -

Schaumburg High School

Similar Profiles

CREATE PROFILE
Ryan Koss