Ryan Hill
Springfield
Summary
Dynamic and results-driven SLED Account Manager with extensive experience across telecommunications and enterprise consulting environments. Proven success in strategic partnership development, government-sector relationship management, sales growth, and customer satisfaction. Adept at pipeline optimization, analytical decision-making, and executing effective engagement strategies that drive measurable business outcomes.
Experienced with client relationship management, enhancing customer satisfaction through personalized service and strategic account planning. Utilizes negotiation and conflict resolution skills to maintain and renew client contracts, ensuring alignment with business objectives. Track record of leveraging analytical insights to drive client retention and business development.
Overview
19
19
years of professional experience
1
1
Certification
Work History
SLED Account Manager
Krasan Consulting
10.2025 - Current
- - Manage strategic relationships within State, Local, and Education (SLED) sectors to drive technology adoption and service utilization.
- - Develop tailored solutions for government agencies and educational institutions based on regulatory needs, budget cycles, and operational requirements.
- - Build strong pipelines by identifying new opportunities, forecasting revenue, and coordinating with internal technical teams.
- - Guide clients through modernization initiatives, procurement cycles, and technology roadmap planning.
- - Present complex technology solutions clearly to both technical and non-technical stakeholders.
Lead Strategic Partnership Manager 3 – Mid-Market
AT&T
10.2021 - 10.2025
- - Coordinated partner-driven marketing initiatives, increasing brand visibility and customer acquisition.
- - Reviewed partner performance regularly and implemented corrective strategies to maintain strong relationships.
- - Identified partnership risks early and executed mitigation strategies.
- - Conducted market research to evaluate and align new partner opportunities with AT&T business goals.
- - Utilized CRM tools to manage and optimize mid-market partnership pipelines.
Business Solution Executive
Prime Communications / AT&T
02.2016 - 10.2021
- - Enhanced customer satisfaction through streamlined communication channels and improved response processes.
- - Developed innovative solutions that improved business performance and customer engagement.
- - Reviewed operational opportunities and employee feedback to refine business strategies.
- - Mentored junior employees to support internal talent development and leadership readiness.
District Sales Manager
Prime Communications / AT&T
03.2007 - 02.2016
- - Collaborated with district leadership to share best practices and drive organizational consistency.
- - Improved sales team performance through coaching, training, and mentoring.
- - Increased district revenue through strategic sales planning and effective territory management.
- - Consistently exceeded annual sales targets through strong customer relationships and optimized operations.
Education
Associate of Science - IT Network Security
Illinois State University
Normal, IL02.2002
Skills
- Analytical Decision Making
- Financial Expertise
- Engagement Strategy Development
- Client Relationship Management
- Strategic Growth Planning
- Strategic Partnership Development
- Effective Team Communication
- Customer-Focused
- Effective Sales Presentations
- Effective Lead Generation
- Pipeline Optimization
- Strategic Prospecting
Accomplishments
- Achieved three promotions by consistently exceeding sales quotas.
- Maintained near 100% customer satisfaction ratings.
- Built and managed a high-performing prospecting pipeline using CRM systems.
- Successfully resolved product challenges through consumer testing and feedback.
Certification
- Microsoft Certifications: IT Network Security — 2007-01
- Microsoft Suite Certified
- Network Security Certified
Interests
Technology and innovation, Outdoor recreational activities, Cooking for friends and family, Personal development and self-improvement
Timeline
SLED Account Manager
Krasan Consulting
10.2025 - Current
Lead Strategic Partnership Manager 3 – Mid-Market
AT&T
10.2021 - 10.2025
Business Solution Executive
Prime Communications / AT&T
02.2016 - 10.2021
District Sales Manager
Prime Communications / AT&T
03.2007 - 02.2016
Associate of Science - IT Network Security
Illinois State University