Ryan Hermon
Taylorville
Summary
Experienced with operational management, team leadership, and customer service excellence. Utilizes strategic planning and problem-solving to enhance store efficiency. Track record of achieving sales targets and maintaining high standards in store presentation.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Store Manager
Sherwin-Williams Paint Store
08.2024 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
Assistant Manager
Sherwin-Williams
12.2021 - 08.2024
- Sales
- Price changes
- Product knowledge
- Customer service
- Negotiation
Sales Representative
True Green
03.2021 - 07.2021
- Provided customers with a satisfaction guarantee
- Product Knowledge/Lawn Flaw Knowledge
- Meet Weekly Quote
Department Manager
Walmart
06.2019 - 03.2021
- Created Modular Displays
- Inventory
- Product Knowledge
- Provided customers with a satisfaction guarantee
Education
No Degree -
District 187
Springfield, IL06-2018
Skills
- Sales
- Microsoft Word
- English
- Negotiation
- Sales Management
- Inside sales
- Outside sales
- Cold calling
- Upselling
- Direct Sales
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Customer service management
- Training and mentoring
- Team leadership
- Store opening and closing
- Outstanding communication skills
- Friendly and positive
- Inventory management
- Team leadership and coaching
- Cash management
- Store merchandising
- Employee training
- Shift scheduling
Certification
- Driver's License
- May 2021 to August 2025
Timeline
Store Manager
Sherwin-Williams Paint Store
08.2024 - Current
Assistant Manager
Sherwin-Williams
12.2021 - 08.2024
Sales Representative
True Green
03.2021 - 07.2021
Department Manager
Walmart
06.2019 - 03.2021
No Degree -
District 187
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