Overview
Work History
Education
Skills
Timeline
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RYAN GINSBERG

Vernon Hills

Overview

5
5
years of professional experience

Work History

Senior IT Support Specialist

The Scion Group LLC
07.2023 - Current
  • Supervised and served as the primary point of contact (POC) for the IT Support team
  • Maintain the operation and upkeep of all corporate hardware and technologies
  • Managed IT inventory at the corporate office
  • Managed and maintained user accounts and IVR services for an 8x8 VoIP-based system, ensuring seamless communication and efficient call routing for the organization

IT Support Specialist

The Scion Group LLC
07.2021 - 07.2023
  • Created help desk tickets, troubleshot and resolved desktop issues.
  • Troubleshooted firewalls and AP devices
  • Prepared new computers and mobile devices according to internal policies on standardized software and security deployments
  • Responded to faults in both LAN and WAN networks to rapidly restore connectivity and prevent unnecessary downtimes
  • Collaborated with the HR department to design standardized onboarding processes and training assets

Artificial Intelligence & Machine Learning Intern

ITsavvy
12.2020 - 06.2021
  • Built out Digital Adoption Platform called WalkMe. Which helped Users navigate the ITsavvy website and eliminate confusion. Walkme also helps new users with employee onboarding to get them familiar with the website
  • Built training quiz's and guides that helped the user better understand the website and confirm there knowledge on certain issues
  • Worked directly with the website development team to implement changes and fixes to the new ITsavvy website
  • Built training quiz’s to gain metrics on ITsavvy processes, terms, CRM & savvyPortal usage

IT Help Desk Technician

Illinois State University
09.2019 - 05.2021
  • Provided technical assistance and support for incoming questions and issues related to computer systems, software, and hardware for staff and students
  • Determine the best solution based on the issue and details provided by customers
  • Follow-up and update customer status and information Identify and suggest possible improvements on procedures
  • Set up hardware and software in optimal configurations to meet network performance requirements

Education

Bachelor of Science - Engineering Technology

Illinois State University
Normal, IL
05.2021

High School Diploma -

Vernon Hills High School
Vernon Hills
05.2017

Skills

  • Knowledgeable in WordPress, the application the ITsavvy website is built in
  • Knowledgeable in CAD/ AutoDesk Inventor, NX, Photoshop, Illustrator, Solid Works
  • Proficient in Microsoft 365 Admin Sharepoint, Identity, Exchange
  • Knowledgeable in Programing languages C#,
    and RAPID
  • Zendesk & Cherwell ticketing system
  • Installing, configuring and resolving issues with PC and MAC devices
  • Desktop support for MAC and PC
  • Proactively preforming hardware and software upgrades using a virtual machine
  • Able to troubleshoot Active Directory, Office 365 and range of Microsoft Office Suites, and Google Suite
  • Setup and configuration of VOIP phone hardware (Cisco, Polycom) and services

Timeline

Senior IT Support Specialist

The Scion Group LLC
07.2023 - Current

IT Support Specialist

The Scion Group LLC
07.2021 - 07.2023

Artificial Intelligence & Machine Learning Intern

ITsavvy
12.2020 - 06.2021

IT Help Desk Technician

Illinois State University
09.2019 - 05.2021

Bachelor of Science - Engineering Technology

Illinois State University

High School Diploma -

Vernon Hills High School

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RYAN GINSBERG