Dynamic leader with a proven track record, adept in financial administration and risk management. Excels in optimizing operations and enhancing client service through problem-solving and proficient use of NetSuite. Demonstrates a professional demeanor and a commitment to excellence, driving significant improvements in efficiency and customer satisfaction. Being able to create my own business and run it successfully.
Overview
21
21
years of professional experience
Work History
Rural Mail Carrier Associate
USPS
Dixon
10.2024 - Current
Organized all incoming and outgoing mails in an orderly fashion.
Assisted customers with various inquiries related to postal services.
Ensured proper delivery of mail and packages to rural customers according to established guidelines.
Monitored inventory of postage stamps, envelopes, boxes, and labels at post office locations.
Processed outgoing mail, including sorting, metering, labeling, and packaging.
Owner
2nd City Firearms
Dixon
01.2021 - 01.2025
Planned layouts for optimum workflows and business results.
Reviewed financial statements and activity reports to measure productivity or goal achievement.
Processing orders and shipment.
Handled administrative requirements involving records management, legal compliance and tax submissions.
Delivered products of consistent quality to customers by working directly with vendors on delivery and production issues.
Evaluated supplier performance by price, quality and on-time delivery.
Accounting / HR Supervisor
Illinois Wholesale Cash Register
Elgin
12.2014 - 01.2021
Monitored tax document preparation at state and federal levels.
Managed company risk by assessing applications to accurately determine customers creditworthiness.
Evaluated existing accounting policies periodically to ensure continued relevance in changing business environment.
Managed month-end closing process and consolidated financial statements for management review.
Supervised accounting staff in daily tasks and ensured timely completion of financial reports.
Analyzed data and developed reports to inform operational strategy and decision-making.
Oversaw day-to-day maintenance of complete and accurate general ledger.
Coordinated with external auditors during annual audits, providing necessary documentation as requested.
Developed standard processes and documentation for accounting operations.
Addressed any inquiries from employees or vendors regarding payment status or account balances promptly.
Reduced company and client risks with thorough oversight of credit application processes and stringent review of approval or denial criteria.
Collaborated with other departments to ensure accurate allocation of expenses and revenue recognition.
Oversaw preparation of payroll by verifying employee hours worked, deductions, and appropriate tax withholdings.
Analyzed financial data to identify trends, cost-saving opportunities, and areas requiring improvement.
Reviewed accounts payable invoices for accuracy before processing payments.
Service Technician
Toll Brothers Construction
Elgin
05.2007 - 10.2014
Evaluated equipment performance data to identify areas requiring improvement or maintenance.
Documented repair order work and test procedures and results.
Communicated with customers, dealers and sales representatives to determine service and scheduling needs of customers.
Conducted quality assurance tests after every repair to guarantee customer satisfaction.
Determined nature of required repairs by reading work orders, inspecting equipment and testing systems.
Troubleshot and resolved technical issues for clients.
Provided excellent customer service to clients.
Parts Counter Person
Biggers Mazda
Elgin
04.2004 - 03.2007
Provided excellent customer service by greeting customers upon arrival; offering assistance when needed; providing product knowledge when requested; addressing customer complaints in a professional manner.
Utilized computer system to check part numbers, prices, availability and special order items.
Responded promptly to customer inquiries via telephone, email, or chat applications.
Researched parts availability, pricing and delivery times.
Processed customer orders for automotive parts, supplies and tools.