Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Generic

Ryan Craven

Woodridge

Summary

Dynamic and results-driven professional with a strong work ethic and commercial driver's license, recognized for enhancing operational efficiency at United Parcel Service (UPS). Proven expertise in safe driving practices and vehicle inspection proficiency, complemented by effective communication skills, leading to improved customer satisfaction and timely deliveries.

Experienced with safe and efficient driving practices. Utilizes effective route planning and time management to ensure punctual deliveries. Track record of maintaining vehicle safety and compliance with transportation regulations.

Knowledgeable Driver committed to ensuring safe and timely deliveries. Proven track record of maintaining vehicle integrity and adhering to transportation regulations. Demonstrated ability in route planning and efficient time management.

Hardworking employee enthusiastic about learning new job fields inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Overview

16
16
years of professional experience
1
1
Certification

Work History

Feeder Driver

United Parcel Service, UPS
11.2022 - Current
  • Maintained a safe driving record with consistent adherence to traffic laws and company safety policies.
  • Utilized specialized equipment like pallet jacks or forklifts proficiently, ensuring proper handling of materials throughout the transportation process.
  • Reduced fuel consumption for the fleet by implementing eco-driving techniques and regular vehicle maintenance checks.
  • Streamlined loading and unloading processes, reducing overall transit times for shipments.
  • Enhanced vehicle longevity by adhering to recommended maintenance schedules provided by the manufacturer.
  • Improved customer satisfaction by providing friendly, professional service during pick-ups and deliveries.
  • Collaborated with dispatchers to resolve any scheduling conflicts or routing issues promptly.
  • Boosted operational efficiency through accurate record-keeping of mileage, fuel usage, and delivery logs.
  • Conducted thorough pre-trip inspections, identifying potential hazards and addressing them proactively.
  • Minimized downtime by performing minor repairs on vehicles when necessary, ensuring continuous operation.
  • Supported warehouse operations as needed, contributing to inventory management tasks such as stacking pallets or loading/unloading products from trucks efficiently.
  • Maintained a high level of professionalism in all interactions with clients and co-workers, representing the company positively and fostering lasting relationships.
  • Ensured timely deliveries by effectively prioritizing tasks and managing time-sensitive shipments.
  • Enhanced delivery efficiency by optimizing route planning and utilizing GPS technology.
  • Contributed to a positive team environment by effectively communicating with colleagues and management regarding daily tasks and challenges.
  • Operated with safety and skill to avoid accidents and delays.
  • Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
  • Dropped and hooked trailers and changed configuration of equipment.
  • Inspected trucks for malfunctions and reported vehicles to management for corrective action.
  • Obtained necessary permits and licenses to operate various commercial vehicles legally.
  • Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
  • Inspected trucks and trailers before each trip to assess safety and identify maintenance concerns.
  • Inspected vehicle before and after trips and logged and reported mechanical problems to avoid unsafe hazards.
  • Completed daily inspections, basic maintenance and common repair actions to keep equipment operating at full capacity.
  • Determined quickest and safest routes for delivery by using effective planning and organizational skills.
  • Fastened chains, straps, covers, and binders to secure load during transit.
  • Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
  • Completed routine maintenance on truck to keep in working order.
  • Inspected load security and checked for damages.
  • Checked shipping papers to determine nature of load and checked for presence of hazardous materials.
  • Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
  • Coordinated efficient routes for optimal delivery scheduling and maximum daily performance.

Part-Time Supervisor

United Parcel Service, UPS
08.2015 - 11.2022
  • Proactively identified potential bottlenecks in project timelines and implemented solutions to ensure deadlines were consistently met or exceeded.
  • Conducted regular performance evaluations for team members, providing constructive feedback to promote professional growth.
  • Enhanced team productivity by implementing efficient time management strategies.
  • Established open lines of communication with staff members, promoting a collaborative environment where employees felt comfortable discussing concerns or suggestions related to work hours and scheduling.
  • Established clear expectations regarding punctuality and attendance policies for all employees, fostering a culture of accountability within the organization.
  • Reduced overtime costs by closely monitoring employee work hours and adjusting schedules accordingly.
  • Collaborated with management to identify areas of improvement within the organization''s time management practices.
  • Improved overall operational efficiency with effective delegation of tasks among team members.
  • Continuously monitored workload distribution and adjusted assignments as needed to maintain optimal productivity levels among team members.
  • Provided ongoing coaching to team members on effective time management techniques, leading to increased efficiency across the board.
  • Processed timecards and payroll data for team of employees.
  • Performed data entry tasks and maintained accurate records of employee payroll information.
  • Maintained confidentiality of employee records and payroll information.
  • Responded to employee questions and requests for information in timely and knowledgeable fashion.

Loader

United Parcel Service, UPS
10.2013 - 08.2015
  • Loaded and unloaded pallets quickly and safely, managing work load priorities.
  • Contributed to overall warehouse operations by assisting with various tasks as needed, fostering a collaborative work environment.
  • Maintained a safe work environment with proper handling techniques and adherence to safety protocols.
  • Lifted and slid packages weighing up to [Number] pounds on conveyor belts to transport items.
  • Loaded and unloaded cargo efficiently, minimizing potential damage to goods during transit.
  • Implemented time-saving tactics that enabled quicker processing of orders without compromising accuracy or quality.
  • Checked accuracy of product packaging and labeling, rectifying any issues.
  • Followed all safety and security protocols to minimize risk of injury.
  • Operated heavy machinery such as forklifts, pallet jacks, and hand trucks to safely transport materials within the warehouse.
  • Collaborated with team members, resulting in increased productivity and timely deliveries.
  • Improved efficiency in the loading process by implementing effective organizational and prioritization strategies.
  • Participated in ongoing training sessions to stay current on industry best practices and enhance job performance.

Assistant Manager

Parent Petroleum (The Pride Inc)
05.2018 - 01.2020
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Generated repeat business through exceptional customer service.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
  • Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
  • Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
  • Coordinated with vendors for timely inventory replenishment, ensuring product availability.
  • Oversaw daily operations to maintain store cleanliness and organization.
  • Improved customer satisfaction by resolving complaints and inquiries promptly.
  • Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.

Beer Specialist

Parent Petroleum (The Pride Inc)
04.2016 - 05.2018
  • Educated customers on different beer, wine and spirit products.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Excellent communication skills, both verbal and written.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Cashier Team Lead

Parent Petroleum (The Pride Inc)
04.2014 - 04.2016
  • Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
  • Assisted customers by answering questions and fulfilling requests.
  • Communicated with customers and team members to solve problems.
  • Processed both cash and card purchases and returns.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
  • Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
  • Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
  • Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
  • Developed strong relationships with repeat customers through friendly service interactions.
  • Trained team members on cash register operation and cash handling.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
  • Led opening and closing procedures and conducted cashier drops, cash control and vault monitoring.
  • Managed cash registers, ensuring accurate accounting and reducing discrepancies in daily reports.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Operated POS cash register and equipment to collect payments.
  • Increased customer loyalty and retention.
  • Assisted with merchandising tasks as needed to maintain store appearance standards and promote product visibility.
  • Assisted customers in locating products, providing knowledgeable recommendations based on their needs.
  • Provided backup support during high traffic periods by stepping into cashier roles when necessary.
  • Contributed to a positive work environment by proactively addressing conflicts among team members.
  • Monitored areas for security issues and safety hazards.
  • Ensured compliance with company policies regarding returns, exchanges, and check acceptance procedures.
  • Conducted regular audits of register funds to minimize potential losses due to theft or error.
  • Promoted store loyalty programs to increase repeat business and bolster customer relations.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Operated cash register to record transactions accurately and efficiently.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Processed refunds and exchanges in accordance with company policy.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Used POS system to enter orders, process payments and issue receipts.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Learned duties for various positions and provided backup at key times.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Set up new sales displays each week with fresh merchandise.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.

Senior Teller

West Suburban Bank
01.2012 - 04.2014
  • Resolved complex customer issues promptly and professionally, maintaining a focus on achieving positive outcomes for both the client and the bank.
  • Delivered exceptional service while managing high-volume cash transactions during peak business hours without compromising accuracy or efficiency levels.
  • Conducted thorough audits of teller cash drawers, vaults, and ATMs, contributing to branch compliance with internal controls and regulatory standards.
  • Meticulously monitored cash drawer activity, ensuring accuracy in transaction processing and adherence to strict security protocols.
  • Enhanced customer satisfaction by efficiently processing transactions, addressing inquiries, and providing tailored financial advice.
  • Coached and trained 6 of new bank tellers.
  • Promoted positive customer interactions, consistently maintaining a professional demeanor during high-pressure situations.
  • Answered phone and email inquiries on banking products.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Performed general teller duties for drive-thru line.
  • Maintained, organized and stocked teller window areas.
  • Mentored newly hired team members on appropriate responses to patron questions.
  • Mentored and trained new tellers on bank procedures and customer service standards.
  • Replenished ATM funds in empty canisters prior to validation process.
  • Managed daily bank operations by processing customer transactions and providing exceptional customer service.
  • Investigated and promptly resolved issues with patron accounts.
  • Introduced customers to other bank team members to help meet financial needs.
  • Enforced compliance with bank regulations and policies to reduce financial risks.
  • Answered inquiries regarding checking and savings accounts and other related products.
  • Maintained friendly and professional customer interactions.
  • Assisted customers with banking needs and inquiries.
  • Processed wide variety of retail banking transactions for personal and commercial customers.
  • Counted, verified and handled bank deposits and armored car transactions.
  • Trained new hires on customer service policies and procedures.
  • Arranged monies received in cash boxes and coin dispensers according to denomination.
  • Referred customers to other banking departments for specialized services.

Sales Associate

Spirit Halloween LLC
08.2011 - 11.2011
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.
  • Resolved customer complaints with patience and understanding, restoring customer confidence.
  • Managed efficient cash register operations.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Used in-store system to locate inventory and place special orders for customers.
  • Monitored customers for signs of security concerns and escalated issues to management.

Cashier

Dick's Sporting Goods, Inc
09.2009 - 04.2011
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Addressed customer needs and made product recommendations to increase sales.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Facilitated positive shopping experience, greeted customers warmly upon entry.
  • Managed cash drawer accurately, ensuring all transactions balanced at end of day.

Education

Associate of Arts - Architecture

College of DuPage
Glen Ellyn, IL

Skills

  • Truck maintenance basics
  • Professionalism and punctuality
  • Safe driving practices
  • Commercial driver's license
  • Effective communication
  • Defensive driving techniques
  • Vehicle inspection proficiency
  • Accident prevention strategies
  • Adaptable to changing conditions
  • Hazardous materials handling
  • Strong work ethic
  • Safe driving

Certification

  • Commercial Driver's License (CDL) - IL Department of Motor Vehicles.
  • Double/Triple Trailers Endorsement (T) - IL Department of Motor Vehicles.
  • Hours of Service Compliance Training – Federal Motor Carrier Safety Administration.
  • Alcohol & Drug Testing Regulations Training Certificate – Federal Motor Carrier Safety Administration.

Interests

  • Kayaking
  • Reading
  • Woodworking
  • Cooking
  • Outdoor Recreation
  • Music
  • Bowling

Timeline

Feeder Driver

United Parcel Service, UPS
11.2022 - Current

Assistant Manager

Parent Petroleum (The Pride Inc)
05.2018 - 01.2020

Beer Specialist

Parent Petroleum (The Pride Inc)
04.2016 - 05.2018

Part-Time Supervisor

United Parcel Service, UPS
08.2015 - 11.2022

Cashier Team Lead

Parent Petroleum (The Pride Inc)
04.2014 - 04.2016

Loader

United Parcel Service, UPS
10.2013 - 08.2015

Senior Teller

West Suburban Bank
01.2012 - 04.2014

Sales Associate

Spirit Halloween LLC
08.2011 - 11.2011

Cashier

Dick's Sporting Goods, Inc
09.2009 - 04.2011

Associate of Arts - Architecture

College of DuPage

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Ryan Craven