Ruth Torres
Mount Prospect
Summary
Dynamic Lead Esthetician at Augustinus Bader with expertise in advanced skincare techniques and exceptional client relationship management. Proven track record in executing diverse facial treatments and enhancing customer satisfaction through personalized consultations. Adept at collaborating with marketing to successfully launch new skincare lines, driving brand visibility and engagement.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Lead Esthetician
Augustinus Bader
Chicago
07.2024 - Current
- Trained and mentored junior estheticians in advanced techniques and protocols.
- Established client relationships through personalized consultations and follow-ups.
- Executed diverse facial treatments utilizing specialized tools and products.
- Collaborated with marketing to launch new skincare lines and services.
Counter Manager
Bloomingdales
Chicago
07.2021 - 07.2024
- Managed daily operations for cosmetics counter at upscale department store, ensuring efficient service delivery.
- Trained and mentored team members on product knowledge and customer service techniques to enhance performance.
- Coordinated promotional events to increase customer engagement and boost brand visibility.
- Oversaw inventory management, ensuring organized displays and consistent product availability.
- Provided personalized beauty consultations to address unique customer needs and preferences.
Self employed
Bella Bronze
Chicago
06.2016 - 03.2020
- Established a personal booth to enhance customer engagement and service delivery.
- Promoted high customer satisfaction by resolving issues with friendly, knowledgeable support.
- Identified customer needs swiftly and effectively to ensure positive experiences.
- Provided exceptional in-person and phone service to address inquiries and requests.
- Engaged customers proactively through effective interpersonal communication skills.
Assistant/Stylist
THE POWDER ROOM
Chicago
01.2012 - 01.2014
- Assisted stylists in preparing clients for hair and makeup services.
- Organized and maintained styling tools and equipment for daily use.
- Provided exceptional customer service, ensuring a welcoming salon atmosphere.
- Collaborated with team members to enhance client satisfaction and experience.
- Managed inventory of beauty products, ensuring stock levels remained adequate.
Assistant to head colorist /Front desk associate
Modern Wave Salon And Spa
Chicago
01.2012 - 01.2014
- New talent stylist and up to level 2 stylist.
- Supported stylists by preparing tools and materials for client services.
- Maintained cleanliness and organization of salon and spa work areas.
- Provided customer service by addressing client concerns and feedback promptly.
- Coordinated promotional events to enhance client engagement and salon visibility.
- Trained new staff on salon protocols and customer service standards.
- Collaborated with team members to improve workflow efficiency and client satisfaction.
- Greeted visitors, clients and guests in a professional manner.
Barista/ Concessions
Lyric Opera House of Chicago
Chicago
01.2004 - 01.2012
- Delivered exceptional customer service to enhance visitor experience at opera house.
- Operated espresso machines and grinders, preparing high-quality coffee beverages.
- Maintained cleanliness and organization of coffee station and seating areas.
- Handled cashiering and conducted detailed bookkeeping of sales transactions.
Salon Intern
Aqua Salon
10.2011 - 12.2011
- Observes Stylist routines, hair techniques and customer interactions
Pharmacy Technician
Osco Drug Retail Pharmacy
Chicago
01.1997 - 01.2010
- Ensured accurate medication dispensing through meticulous processing of prescription orders.
- Managed inventory levels and conducted regular stock audits to maintain optimal supply.
- Assisted pharmacists with patient consultations and delivered effective medication counseling.
- Operated pharmacy software for efficient management of prescriptions and patient records.
Education
Some College (No Degree) -
Tricoci University of Beauty Culture
Oak Brook, IL10-2017
Cosmetology Program -
Tricoci University of Beauty Culture
Chicago, IL03.2012
Aesthetics Program -
Tricoci University of Beauty Culture
Chicago, IL12.2010
Associates Degree - Liberal Arts & Sciences
St. Augustine College
Chicago, IL01.1996
Skills
- Advanced skincare techniques
- Client relationship management
- Facial treatment applications
- Product knowledge
- Inventory control
- Customer service excellence
Certification
- Eye brow Lamination
- Eyelash lift
- Cupping
- Dermaplaning
- Gua Sha
- Chemical peels
References
Available Upon Request
Professional Seminars
- Brazilian Blowout, 2012, Certified Brazilian Blowout Pro, Pure Form Cutting in New York
- Pureology, 2012, Certified Pureologist
- HAIRDIRECTIONS, 2012, Fashion Forecasting, Color Geek
- PCA SKIN, 2013, Advances Treatment, Skin biology and chemical peel fundamentals with hands-on.
- KERATIN COMPLEX, 2012, Keratin complex smoothing therapy
- CND SHELLAC, 2012, The Realway workshop
- Ardell, 2010, Lashes Made Simple
- REDKEN, 2011, Redken Color Class
- REPÊCHAGE, 2010, Hydra Medic, Four layer Facial, VC5 Vita Cura Firming Facial
- STATIN SMOOTH, 2010, Female Brazilian Class, Full Body Waxing Class
Languages
English
Professional
Spanish
Professional
Timeline
Lead Esthetician
Augustinus Bader
07.2024 - Current
Counter Manager
Bloomingdales
07.2021 - 07.2024
Self employed
Bella Bronze
06.2016 - 03.2020
Assistant/Stylist
THE POWDER ROOM
01.2012 - 01.2014
Assistant to head colorist /Front desk associate
Modern Wave Salon And Spa
01.2012 - 01.2014
Salon Intern
Aqua Salon
10.2011 - 12.2011
Barista/ Concessions
Lyric Opera House of Chicago
01.2004 - 01.2012
Pharmacy Technician
Osco Drug Retail Pharmacy
01.1997 - 01.2010
Some College (No Degree) -
Tricoci University of Beauty Culture
Cosmetology Program -
Tricoci University of Beauty Culture
Aesthetics Program -
Tricoci University of Beauty Culture
Associates Degree - Liberal Arts & Sciences
St. Augustine College