Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Ruth Hopper

Wheeling

Overview

3
3
years of professional experience

Work History

Customer Service Representative

EcoShield Pest Control
02.2023 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Routing out stops for technicians and inspectors.
  • Handling genesis phone system.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Responded proactively and positively to rapid change.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

Customer Service Representative Owner

Connect, Illinois
03.2022 - 01.2023
  • Obtain cold calls, set appointments, operate Vin Solutions, Eleads
  • Organize spread sheets
  • Handle numerous accounts at a time
  • Microsoft word8 calling
  • Microsoft
  • Excel

Delivery Driver

Lou Malnati's Pizzeria
03.2020 - 02.2022
  • Delivered product to customers
  • Organized products
  • Answer phones
  • Check lists duties
  • Stock and restock products
  • Handle currency exchange
  • Answer inbound delivery calls

Front Desk Receptionist/Project manager

Sk public asdjuster
02.2021 - 08.2021
  • File claims
  • Interact with other insurance companies
  • Lead generating
  • Computer skills
  • Excel
  • Microsoft
  • Google
  • Interactive hail maps
  • Set inspection dates
  • High demand of work
  • Customer service
  • Paralegal
  • Organize files
  • Create files
  • Project manager
  • Permit verifications
  • Financial aid
  • Typing skills

Education

H.S. Diploma -

Glenbrook North High School
Northbrook, IL

Skills

  • Delivery Driver Experience
  • Responding to customer situations with sensitivity
  • Full results: Highly Proficient
  • Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued
  • Active Listening
  • Customer Relations
  • Account Management
  • Microsoft Word
  • Problem-Solving Ability
  • CRM Software
  • Route Dispatch
  • Multi-Line Phone Talent
  • Conflict Resolution
  • Customer Consulting
  • Recordkeeping Strengths
  • Typing Proficiency
  • Customer Service
  • Documentation

Additional Information

  • Willing to relocate: Anywhere

Timeline

Customer Service Representative

EcoShield Pest Control
02.2023 - Current

Customer Service Representative Owner

Connect, Illinois
03.2022 - 01.2023

Front Desk Receptionist/Project manager

Sk public asdjuster
02.2021 - 08.2021

Delivery Driver

Lou Malnati's Pizzeria
03.2020 - 02.2022

H.S. Diploma -

Glenbrook North High School

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Ruth Hopper