Ruth Hopper
Wheeling
Overview
3
3
years of professional experience
Work History
Customer Service Representative
EcoShield Pest Control
Arlington Heights, IL
02.2023 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Routing out stops for technicians and inspectors.
- Handling genesis phone system.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Met customer call guidelines for service levels, handle time and productivity.
- Responded proactively and positively to rapid change.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Customer Service Representative Owner
Connect, Illinois
03.2022 - 01.2023
- Obtain cold calls, set appointments, operate Vin Solutions, Eleads
- Organize spread sheets
- Handle numerous accounts at a time
- Microsoft word8 calling
- Microsoft
- Excel
Delivery Driver
Lou Malnati's Pizzeria
03.2020 - 02.2022
- Delivered product to customers
- Organized products
- Answer phones
- Check lists duties
- Stock and restock products
- Handle currency exchange
- Answer inbound delivery calls
Front Desk Receptionist/Project manager
Sk public asdjuster
02.2021 - 08.2021
- File claims
- Interact with other insurance companies
- Lead generating
- Computer skills
- Excel
- Microsoft
- Interactive hail maps
- Set inspection dates
- High demand of work
- Customer service
- Paralegal
- Organize files
- Create files
- Project manager
- Permit verifications
- Financial aid
- Typing skills
Education
H.S. Diploma -
Glenbrook North High School
Northbrook, ILSkills
- Delivery Driver Experience
- Responding to customer situations with sensitivity
- Full results: Highly Proficient
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued
- Active Listening
- Customer Relations
- Account Management
- Microsoft Word
- Problem-Solving Ability
- CRM Software
- Route Dispatch
- Multi-Line Phone Talent
- Conflict Resolution
- Customer Consulting
- Recordkeeping Strengths
- Typing Proficiency
- Customer Service
- Documentation
Additional Information
- Willing to relocate: Anywhere
Timeline
Customer Service Representative
EcoShield Pest Control
02.2023 - Current
Customer Service Representative Owner
Connect, Illinois
03.2022 - 01.2023
Front Desk Receptionist/Project manager
Sk public asdjuster
02.2021 - 08.2021
Delivery Driver
Lou Malnati's Pizzeria
03.2020 - 02.2022
H.S. Diploma -
Glenbrook North High School