Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
26
26
years of professional experience
Work History
Ramp Supervisor
Southwest Airlines
08.2023 - Current
Implemented best practices in ramp supervision to minimize delays and maintain high levels of productivity among staff members.
Established clear expectations for each team member''s roles and responsibilities, providing guidance and support to achieve operational goals.
Improved ramp safety by conducting regular inspections and implementing updated safety protocols.
Ensured compliance with all regulatory requirements for airport operations by staying current on industry standards and guidelines.
Trained new employees in areas such as safety procedures or equipment operation.
Enforced safety standards with crew and handlers, minimizing risks to personnel, equipment and cargo.
Assistant Store Manager
Home Depot
04.2015 - 03.2023
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Trained and guided team members to maintain high productivity and performance metrics.
Owner/Operator
Kraft Funeral Home
05.1999 - 04.2015
Consulted with customers to assess needs and propose optimal solutions.
Managed day-to-day business operations.
Education
Bachelor Of Mortuary Science - Funeral Service And Mortuary Science
Vincennes University
Vincennes, IN
05.1993
Skills
Customer Service
Staff Supervision
Staff Management
Inventory Counting
Retail Operations
Pricing and Markdowns
Hiring and Training
Store Opening and Closing
Coaching and Mentoring
Safety management
Safety procedures compliance
Team leadership
Timeline
Ramp Supervisor
Southwest Airlines
08.2023 - Current
Assistant Store Manager
Home Depot
04.2015 - 03.2023
Owner/Operator
Kraft Funeral Home
05.1999 - 04.2015
Bachelor Of Mortuary Science - Funeral Service And Mortuary Science