Russell Heinen
North Aurora
Summary
Skilled Manager adept at maximizing business success by streamlining operations and increasing team productivity.
Forward-thinking, with proven operations and team leadership abilities devoted to empowering employees and moving businesses forward to meet new and dynamic market demands. Bringing 20 years of related experience, decisive nature and strategic planning expertise. Solid record of consistently meeting and exceeding targets.
Helpful Customer Experience Agent passionate about delivering exceptional customer service to promote loyal business. A pleasant demeanor and excellent problem-solving skills. Dedicated to researching and identifying complete and lasting solutions to customer problems.
Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
33
33
years of professional experience
Work History
Store Manager
Batteries Plus
03.2023 - Current
- Directed daily store operations to enhance customer experience and satisfaction.
- Implemented inventory management systems to streamline stock control and reduce waste.
- Trained and mentored staff to improve service quality and operational efficiency.
- Developed promotional strategies that increased product visibility and sales performance.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Rotated merchandise and displays to feature new products and promotions.
- Streamlined communication between staff and management, ensuring that all team members were informed of policy changes and promotions.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Store Manager
Natural Leaf Cigars
07.2014 - 02.2020
- Processed shipments and maintained stock shelf organization.
- Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
- Updated store pricing, signage, and merchandising based on current promotions.
- Hired, trained, and managed a team of 3 associates, including evaluating performance and enforcing disciplinary actions.
- Oversaw inventory tracking, management and physical inventory counts.
- Counted cash drawers and made bank deposits.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Kept accounts current and funds deposited to keep on-site cash low.
DJ/MC
Music Express DJ
12.1992 - Current
- Played a mix of songs that matched station format and avoided dead air by closely monitoring length of each song.
- Improved customer satisfaction by finding creative solutions to problems.
- Created agendas and communication materials for team meetings.
- Met with clients and discussed options for music and particular songs for each special event.
- Called out to guests via a microphone, encouraging dancing and participation in upbeat songs at weddings and other celebrations.
- Mentored junior DJs on mixing techniques, equipment handling, and crowd engagement strategies.
Education
High School Diploma -
West Aurora High School
Aurora, Illinois1992
Skills
- Employee supervision and motivation
- Store opening and closing procedures
- Scheduling master
- Outstanding communication skills
- Customer Service
- Employee training
- MS Office
- File MakerPro
- Team-oriented
- Staff training and development
- Administrative support
- Multitasking and organization
- Customer service
Affiliations
- Member, Alumni Association
- Member, Small Business Association (2008 - present)
- Leadership Development Program
Education and Training
HighSchoolGed
Timeline
Store Manager
Batteries Plus
03.2023 - Current
Store Manager
Natural Leaf Cigars
07.2014 - 02.2020
DJ/MC
Music Express DJ
12.1992 - Current
High School Diploma -
West Aurora High School