Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ruby Soto

Carpentersville

Summary

Dynamic and resourceful service center associate at Sedgwick Appraisals. Adept in client relationships and quality control. Demonstrated strong verbal communication and problem-solving skills while engaging with customers and providing innovative solutions. Passionate about satisfying and enhancing guest services through creative approaches. Bilingual, ensuring effective communication with diverse clientele.

Overview

3
3
years of professional experience

Work History

Service Center Associate

Sedgwick Auto Appraisals
11.2024 - Current
  • Enhanced customer satisfaction by providing timely and accurate information on products and services.
  • Assisted in training new hires, fostering an environment of continuous learning and growth for all associates.
  • Continuously sought opportunities self-improvement professional development attending workshops seminars conferences aimed honing skills knowledge areas relevant role responsibilities incumbent upon position held within firm thereby ensuring optimal performance levels maintained sustained over time.
  • Delivered clear communication both internally among colleagues as well as externally towards clients – leading better understanding collaboration between different parties involved.

Intern Trainee

Asha SalonSpa
11.2022 - 11.2024
  • Participated in workshops and presentations related to projects to gain knowledge.
  • Always learning the basic skills on assisting and helping my surrounding.
  • Analyzed problems and worked with teams to develop solutions.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Provided project progress updates and proposed solutions to issues.
  • Observed new techniques and updated methods on styles.
  • Up to date on the newest Trend when it comes to the Cosmetology World.

Education

Associate of Arts - Cosmetologist

Tricoci University of Beauty Culture
Elgin, IL
03.2022

High School Diploma -

Dundee Crown High School
Carpentersville, IL
05.2018

Skills

  • Quality Control
  • Public Speaking
  • Client Relationships
  • Guest Services
  • Relationship building
  • People skills
  • Client services
  • Merchandising understanding
  • Telephone Etiquette
  • Verbal and Written Communication
  • Bilingual
  • Multitasking and Organization
  • Creative and Resourceful
  • Staff Assistance
  • Understanding guidelines

Languages

Spanish
Native or Bilingual

Timeline

Service Center Associate

Sedgwick Auto Appraisals
11.2024 - Current

Intern Trainee

Asha SalonSpa
11.2022 - 11.2024

Associate of Arts - Cosmetologist

Tricoci University of Beauty Culture

High School Diploma -

Dundee Crown High School

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Ruby Soto