Rubi Castellanos

Packing, scanning, cutting labels

• Prepared orders for shipment including packing and wrapping items securely.
• Created labels and packing slips for outbound shipments.

• Assisted team in coordinating project timelines and resource allocation.
• Supported management in developing and implementing operational strategies.
• Collaborated with team members to enhance communication and workflow efficiency.
• Participated in meetings to gather input and share project updates.
• Managed schedules to ensure alignment with project goals and deadlines.
• Monitored staff performance and addressed issues.
• Enforced customer service standards and resolved customer problems to uphold quality service.
• Coached, mentored and trained team members in order to improve their job performance.
• Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
• Trained employees on additional job positions to maintain coverage of roles.
• Provided leadership during times of organizational change or crisis situations.
• Assigned tasks to associates to fit skill levels and maximize team performance.
• Recruited and hired qualified candidates to fill open positions.

• Conducted periodic checks of parking
• Provided efficient parking services for guests and visitors.

• Completed day-to-day duties accurately and efficiently.
• Contributed innovative ideas and solutions to enhance team performance and outcomes.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.
• Assisted with customer requests and answered questions to improve satisfaction.
• Exceeded customer satisfaction by finding creative solutions to problems.
• Recognized by management for providing exceptional customer service.